ThermadorReviews of thermador.com

I called to schedule a repairfor my refrigerator over a week ago. Im still waiting for them to schedule a repair. I paid over $1300 for an extended warranty. I have called several times and they asurded me someone would call. This company is a joke and I would never recommend buying their products .

I bought a very expensive cooktop. I thought I was using the right pans but I got a message that I wasn't. I called customer service and that experience was the worst customer experience I've had in a long time. I used to run amazon.com customer service (tech) department.

Do not buy Thermador. We waisted thousands of dollars! Range led panel died one month after warranty - can not use oven. Replacement cost is outrageous. Also the overall features of the range are poor: 1) same size burners which are not good for small pots 2) Star burner design is difficult to clean and actually hurts your hand when wiping inside 3) Oven vent is in back of the cooktop at the same level - food and liguids fall in and you can not clean 4) 36" inch gas oven takes more than 25 minutes to preheat

When I bought my house three years ago, it came with a built-in Thermador refrigerator. At first, it was great—no issues—but recently, it started acting up. The fridge was making a constant beeping noise and wasn’t cooling properly. It was about 5 degrees warmer than it should have been, which isn’t ideal, but at least it was still working. I decided to schedule a service appointment with Thermador. It took 10 days to get someone to come out. For a brand that’s considered “luxury,” that wait time felt excessive. On the bright side, the technician who came out was very nice—he mentioned he’d been working a 12-hour shift and still had another job to go to after mine. That dedication stood out to me. He replaced one part, and at first, it seemed like the problem was fixed—until three hours later, when the fridge completely stopped working. By the next morning, it was warm, and absolutely nothing was functioning. I reached back out to the technician and asked if he could come back (I really didn’t want to wait another two weeks for a new appointment). He came back in two days and told me that the fridge now needed three more parts to work again. Here’s the thing: this fridge is 17 years old. Replacing three parts at this stage feels like throwing money into a bottomless pit, especially when those parts are on backorder. To make things worse, Thermador has a policy where previous owners can get a “pro-rate” discount on a new appliance—but only if they’re the original owners and can provide a receipt from when the fridge was purchased. First of all, who keeps a receipt for 17 years? Second, I bought the house with this fridge, so I’m not even eligible. I was frustrated but willing to let it go until I realized that Thermador won’t even refund the part I just replaced—the part that ended up killing the fridge entirely. I called Thermador twice, hoping for some flexibility, but both times I was told, “Sorry, you’re not the original owner, and you don’t have the receipt.” I understand policies are there for a reason, but this experience left me feeling completely unsupported by a brand that markets itself as premium. The technician was great, but the long wait times, outdated policies, and lack of accountability from Thermador have made me question whether this brand is really worth it.

If you are thinking about buying a thermador product please think again. We recently built a house and decided to splurge and buy thermador appliances for the house and Samsung for the suite. Have had nothing but problems with the Thermador appliances which cost little more than 3 times the Samsung products.. Their customer service is the worst I have ever come across in how rude they are. Warranty service is one big run around. In a million years I was not expecting to buy a brand like Thermador and be so disappointed. We basically gave up on their dishwasher after 18 months and replaced it with another Samsung but am filing documents with small claims to get compensated for the god awful stovetop induction unit. Save money and a whole lot of headache and heartache and get yourself something that works

Literally the worst appliance experience I have ever had. 15K for a fridge that was delivered broke, half the features dont function and the customer service and tech support is literally non existent. Never buying Thermador again

I sincerely wish I'd read these reviews prior to owning our Thermador Oven. Over $12K and we are now being told that a simple broken glass panel CAN NOT be repaired! The inside glass broke for NO reason due to heat and three attempts to ship the part have resulted in the glass arriving shattered due to poor shipping on the part of Thermador! Now we're being told we can not get the oven repaired! Our attempts to contact Thermador directly have been a joke! YOU CAN NOT SPEAK TO ANYONE! We finally got through to a human being on one day and got hung up on THREE TIMES!!! We feel so very foolish for having made this tremendous investment. Thermador doesn't even post their corporate office information to avoid customer contact! We are now forced to seek legal advice.

Very sorry i bought Thermador appliances. We have the entire suite of "luxury" products. I feel stupid that we bought these appliances for our new house build without investigating reviews. PRO OVEN/RANGE - Their very special patented "Star Burner" turns itself on and off with a loud "POOF" from LOW to XLO (company says it only occurs on XLO. This happens one to two times a minute! I make bone broth soup, it sounds like a noisy outdoor gas grill going off and on every minute inside the house for 12 hours. DISHWASHER: The dishwasher bottom shelf constantly pulls out of the unit/and off track.It makes all kinds of loud musical sounds with no rhyme or reason EXCEPT when trying to turn the thing on, i have to hold my ear next to the unit to hear a tiny 'pip' that indicates it has been turned on. HOME CONNECT App doesn't work or connect, read the reviews, don't even bother.. CUSTOMER SERVICE: have been on hold for up to an hour and then don't get an answer. One time, after that long wait, I was referred to read the manual, though the manual for my specific range doesn't even exist. On a different call, i told the gal i had two induction burners on my pro range, she told me that is not possible with my model though i was looking right at them! On another call, i was trying to figure out how to use my new microwave's defrost feature. Here was the not-intuitive answer, punch in a desired time, then the power button 8 times to get to a manual defrost. The customer service gal, in response to my design complaint, suggested i could just defrost the item in hot water on the counter. Hmmm.