ThermadorReviews of thermador.com

A 7k stove completely stopped working needing expensive replacement parts in under 5 years. Extremely disappointing response from customer service.

At the price point you expect to get a product that lasts at least 10 years. Our Thermador dishwasher and oven stopped working at about 3.5 years within the same month. The service fees are around $1100 for the dishwasher repair and I have not gotten a quote for the oven repair yet. I am so disappointed in our purchase. I wish we had not chosen this product. We had issues with our oven at about a year, but it was under warranty still. Now the same issues become very expensive.

I rarely post negative experiences online, but after more than three months of dealing with a broken oven from Thermador, I feel compelled to share. We invested over $5,000 in what is marketed as a premium appliance, expecting both quality and the kind of customer support that comes with a luxury brand. Unfortunately, the experience since the oven stopped working has been the exact opposite. For more than three months, our oven has been unusable. During that time: - Service technicians have cancelled the day of the appointment or failed to arrive within the expected service window. - Replacement parts have arrived defective, requiring the entire process to start again. - We’ve spent countless hours coordinating appointments, waiting for service, and trying to get clear answers. Despite all of this, there has been no meaningful resolution. Today, after months without a working appliance and repeated service failures, the company offered $125 to “resolve the issue.” On a $5,000+ appliance. At this point, the most disappointing part isn’t just the broken oven—it’s the experience of being treated as though the time, inconvenience, and frustration of the customer simply don’t matter. The entire process has been disheartening, exhausting, and frankly exploitative. Do not trust this brand.

Trail appliances has refused to be honest in their reply concerning how they treated me for the freezer that failed with not parts to repair it. All they had was excuses rather than working with me as a valued client. Rather than an offer of 10% towards new I would rather have them provide the parts to repair the freezer.

bad quality ,and bad service too,our oven did not work ,it takes 3 months to get it fixed,and then after one month it did not work again ,take nother one month to get an appointment for service,and I am not sure how long it can be fixed,maybe another 3 months,can you image live without an oven for almost half a year ?

Purchased an expensive double wall oven. Before first use I noticed discoloration on the stainless steel. I was asked to send a picture and with out even examining, Thermador determined it was due to use and care. This is absolutely diabolical as we never used the oven and it was brand new. I regret buying this oven.

Thermador has the worst customer service for warranty issues of any company I have ever worked with. Doesn’t matter if you take the time to register your product on install. They require original proof of purchase, along with an abnormal amount of information regarding the purchase. It takes forever to reach a customer service agent, and everyone says something different. After 3 kitchen remodels at 2 houses all having Thermador appliances, I am done. I will seek out another brand.

I have a Thermador Gas stove, which is 6 years old, I did have extended warrenty. Since the begining I had problems with one burner trying to ignite randomly. 2 service calls and the stove does the same thing. Thermador was more interested in who was going to pay for service and NO care given if my house would blow up. P.S. on one occation it actually did ignite..Thank God we were home. for 9k Im sorry I would never ever recomend in good concious this company to anyone. This has been faulty since day one and should have been replaced.