ThermadorReviews of thermador.com

Very Disappointed with Thermador We are very dissatisfied with Thermador and its authorized repair service which has shown complete negligence and absolutely zero customer service. Thermador's quality completely deteriorates when they fail to care for their customers and fail to stand behind their products and take responsibility for ensuring they perform as intended. We purchased an approximately $11,000 Thermador built-in refrigerator from Albert Lee Appliance in 2023 and had it installed in 2024 as part of our kitchen remodel. For more than four months, our refrigerator has not been able to maintain a safe, consistent temperature for storing food and continues to make abnormal noises. Multiple repairs and replacement parts have failed to resolve the problem. The warranty repair was started while our refrigerator was still under its three-year warranty, yet Thermador's authorized service company has still not completed the repair. We have experienced more than five canceled or missed appointments, most of which were no-shows that we only discovered after calling the service company ourselves. We were given numerous reasons, including: • They did not have the right technician available. • The technician who knew how to perform the repair was on vacation. • They did not schedule enough time for our repair. • They did not have the correct parts. • They said they could not obtain the parts they needed. • They required two technicians but failed to schedule two technicians. • They could not locate or schedule the technician who was supposed to perform the repair. Even after Thermador sent the required parts directly to our home, we still had three scheduled appointments that resulted in no-shows. We have repeatedly cleared our schedules and waited for technicians, only to be left waiting or forced to call and find out that no one was coming. We have contacted Thermador repeatedly, spoken with supervisors, and requested a replacement twice. Both requests were denied. Meanwhile, we are using a backup refrigerator in our garage and going up and down 16 stairs to get food and prepare meals for our family of five. This is unacceptable for an $11,000 premium built in appliance. We have done everything we have been asked to do. We have made the refrigerator available for repair, waited for technicians, followed instructions, and even obtained parts directly through Thermador. At this point we expect that Thermador will replace this refrigerator with a new, comparable refrigerator at no cost to us in order to resolve this matter their repair service is completely unreliable. We chose Thermador because we expected a premium product backed by a premium company. Unfortunately, we have received neither.

Our freezer wasn't freezing. Waited 2 weeks for a Thermador repair man to come out. He assessed that the freezer door switch was broken and he would need to come out with a second technician in a few weeks to fix it ($158). More than a week later 2 technicians came out. Spent an hour and left. The freezer worked for a couple days (over $647.87). A third technician came out and let me know they never fixed the door switch during the $647.87 visit. That if I want the door switch fixed that would be a separate issue. (separate from what exactly?!) and cost more money. So I've paid over $800 waited months, 3 visits and they have yet to even address the problem. It is impossible to believe anyone here is acting in good faith or tat there is any honesty in this exchange. Thermador customer service are thieves trying to take as much of your money as possible with no intention of fixing anything.

Just to be clear our Thermador 36” French door built in frig is 9 years old. The replacement cost is $13,199.00 plus delivery, installation and removal of existing which adds approx $600.00. I’ll leave the tax out of this. That means the cost is $1533.00 per year. Now the problem. The evaporator coil was leaking. We called and were given a name of a certified area repair service. When he removed the old coil he broke a copper tube leaving the frig unrepairable. The repair man said the tube is too short which was part of the problem. We made a claim on 7/13. I called many times and during 1 call was passed around to 4 different agents for over an hour. On 7/20 I was told I would hear from them that day with a prorate price to replace the frig. They did not call. I called them on 7/21 and was told they would sell me a replacement for $10,559.26 plus delivery, installation, removal of existing plus tax. So they want me to pay them to replace the frig their repair man broke in July no less. Plus the new replacement has horrible refrigerator space, it’s very small. I decided to buy a Jennair built in and love it.

My Themador fridge is under warranty and stopped working after 18 months. My previous Frigidaire fridge lasted more than 10 years without any issue for a quarter of the price I paid for Thermador. It took one week for a technician to come (we are middle of July. Having no fridge is very bad). The technician did not have the right piece to repair. Thermador informed me it would take another 2 weeks before the get the piece!!!! You get next day with Amazon and you can get same service using any courrier company but I guess Thermador does not care repairing promptly. At this point I am not even sure that they will get it on time and we will have been waiting for more than 3 weeks!

We just bought a thermador fridge 6 months ago. Within month 1 we had leaks, and in month 6 the whole fridge started flickering then it shut down. Second time all my food went bad and it’s so frustrating that they take 3 weeks to repair it. 2 issues in 6 months and they won’t extend my warranty or replace the fridge . I never write reviews but thermador is the worst. My $1000 fridge lasted 10 years with no issues and this junk broke twice in 6 months .Customer service is terrible on top of it

This company has gone downhill. We bought all thermador in 2015. Had some problems and the fridge French door terrible. Ovens ok but just had them fixed range is great but it’s gas and besides the black paint chipping off its ok. We had to replace the dishwasher (old and someone put jet dry in the regular spot) we got a new one “same handle” NOPE they changed the handle 5 years ago. Well the new Emerald dishwasher is a joke. The door is so flimsy and it’s so ugly. The “new handle looks like a cheap subzero imitation. I’m SO MAD. I will NEVER ever purchase another Bosch or Thermador ever again please don’t.

Four years ago I bought all new Thermador appliances for my new home. Cost me over 20k. I thought buying high end meant they would function well and last a long time. Oh, was I wrong. First my hood fan started cutting out for no reason. After several months it started getting worse so I called a service company and they told me I needed a new control board that would cost me $1200. I tried to get Thermador to at least cover the cost of the part but they replied no because it was past the two-year warranty mark. Yes I said, but such a high-end appliance should not stop working after just 4 years. I tried to escalate but in the end they replied no and said this was their final decision (not even an email, just a message on my phone). Then about a month later, my Thermador gas oven stopped working. It wouldn’t light. I can understand igniter not lasting forever, but I hardly even use my oven. This cost me $500 to repair. Also, at the same time, my Thermador dishwasher door insulation just fell out of the bottom one morning. Not a big deal because its just for noise but again not what you would expect from a high-end appliance. So, in summary, please don’t make my mistake and buy Thermador. Complete rip off and while they do look good, they won’t last and you will be stuck with outrageous repair bills. I have to say honestly that Thermador is the worst consumer company I have ever had the displeasure to deal with. Very costly mistake on my part. I don’t usually write reviews but I really felt I needed to warn people.

We spend 30K with Thermador and installed all their appliance 6 months ago. But microwave already broke , and we are going back and forth for 3 months to have it fixed. Really disappointed with quality and service. Do not buy thermador and instead spend that money with better quality product.