The Real Leather Co.Reviews of therealleathercompany.com

I love the look at the bag however, the customer service that supports this company is absolutely horrible. They’re very slow to respond when they did give me a response because I have a broken buckle. They said that I was out of warranty when I’ve only use the bag once on a trip to Europe and I have two broken buckles that they said I could buy for $15 each but yet still have not heard back from anybody buyer. Beware cool product horrible service I would stay away.

The bag is superb. This one is made from real leather and does do everything as advertised! It's made from a company LeDonne, who sells it for about $20 less on the LeDonne website, and happens to have that branded the zipper on the bag to confirm. Very good quality and I will be buying from LeDonne next time I need a leather bag because of the amazing quality of the product I received! Also check the reviews on The Real Leather Company from other sources (especially TrustPilot) before purchasing. Other people have great insights about their purchases that are VERY much worth checking out if you're considering buying anything from this shop. Altogether my experience was okay, but definitely read the TrustPilot reviews if you're skeptical! Those reviews are positive to clear up any fear you might have about purchasing from this company!

The Cross sling bag is made from goat leather. Clearly states it on the commercial invoice you'll receive. The description states buffalo leather. The return process was ridiculous! Took 2 months to receive my refund and many emails attempting to follow up or be forgotten.

I totally wasted £150 with these crooks! Purchased The Everyday based on the look and to some extent the cost (c. £200), as well as where it seemed the item was made and where the company was located. When the item arrived it was clearly not worth a fraction of what I had paid. In addition the label inside said ‘Made in China’ which was not as advertised. Believing the company to be located in the UK I contacted them asking to return the item, only to be told that they could either do a 25% refund without shipping the item back, or full refund if I shipped it back. I looked at a few shipping options (with the address being in the US) and was going to be charged £100+ in order to do so. When I notified the company they couldn’t have cared less and advised that it would have to be at my cost. Not wishing to spend another penny with these crooks, and after several days of back and forth emails, I decided not to ship it back and to accept the 25% partial refund. So now I have a bag I’ll never use that’s cost me £150. Truly an awful experience.

The company says the leather bags are made in Europe, the US or India. The package it arrived in is cheap and clearly says "made in CHINA." The bag is cheap, the color is wrong and it looks like it should cost $30. No return information, no response from the "customer care team." I filed a dispute with my credit card company. BEWARE this company is a SCAM.

We received a bag from them and were immediately concerned about the quality and durability. After considering for two days, we reached out to the company to initiate the return process which they clearly note on their website must be completed in 14 days of purchase. We get an automated reply saying someone will let us know the process within 3 days. It has now been 10, so we are past the return deadline. We sent follow up inquiries and got nothing. Buyer beware - if there are any concerns or problems, you are on your own.

As others have mentioned below, I wish I would have seen these reviews. The bag shipped to me with the wrong color leather. The strap is brown and the bag is a reddish walnut. I immediately asked to exchange or refund the purchase. It's been two weeks of emailing with their team giving me the run around, there's no address to ship returns to. Filed a report with my credit card company today to get a refund. This place is a scam, avoid at all costs.

Order 2 bags a sling bag & backpack… the backpack is not genuine leather at all it looks like some cheap plastic bag with a leather stamp hanging from it. I sent 2 emails to the company waiting’s for instructions to return the bag with no success.