Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
The Real Leather, therealleathercompany.com
Website
therealleathercompany.com
Category
Fabric & Stationery
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 54% of reviews.
Latest
Most recent review: September 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Very upsetting. My son is graduating from college and I am a teacher at our school district. Ordered a leather bag for him for Christmas and what I received after many delays seen via the FEDEX website is a grinch shirt that is supposed to go to a different person and looks like a sam's club order. I have a pic of the info. It looks like someone peeled off the shipping label and put something different. This guy's order is ironically from chino california as well.
Response from The Real Leather Co.Feb 19, 2025
Hi Kelly,
Thank you for your feedback, and we sincerely apologize for the inconvenience this has caused you.
After investigating, we discovered that FedEx made an error and sent you the wrong package. We have since shipped the correct item, which was delivered on January 21.
If you need any further assistance, please don't hesitate to reach out.
Thank you!
SH
Shawn
It's been weeks and Still have not received
I ordered this for a birthday gift early this month and I am not getting valid answers as to why it hasn't shipped and only a label has been created. I just keep getting the run around. Very upsetting, I'm starling to wonder if this is fraudulent. Very upsetting
Response from The Real Leather Co.Dec 18, 2024
Hi Shawn,
Thank you for your feedback. I want to assure you that we are a legitimate business, as reflected in our customer reviews. Your order was shipped two days after it was placed. However, due to the high volume of parcels during this season, there has been a small delay in the shipping network that is unfortunately beyond our control.
We provided you with updates yesterday and today, and to help you track the delivery status, we have included a tracking link too. We sincerely apologize for any inconvenience this may have caused and appreciate your patience during this time.
KC
Kate C.
Do NOT order from this company
Do NOT order from this company. I spent over $500 for a bag to last 2 months. They will repair it if I pay for shipping both ways. Oh, and by the way it’s taken me weeks to get a response. Never order!!!!
Response from The Real Leather Co.Nov 5, 2024
Hi Kate,
Thank you for providing your feedback regarding your recent experience.
We appreciate your concern; however, it is important to note that as per the clear policies on our website, we can only authorise a replacement for items that fall within our guarantee period. We do this in order to protect our business from those that might seek to damage our goods on purpose.
Our records indicate that your bag was purchased five months ago, and unfortunately, the issue with one of the bags you purchased is no longer covered under our replacement guarantee. We have offered you the option of a complimentary repair to your bag, should you choose to return it to us. We would ask you to pay for shipping only. You have unfortunately declined this offer.
Furthermore, we would like to clarify that your order, totaling $526, includes four items, rather than the single bag you are having an issue with. We strive to respond to all inquiries in a timely manner, and we hope this has been evident in our private communications with you.
We trust that this explanation provides clarity regarding the matter, although we understand that it may not align with your desired resolution.
Thank you for your understanding.
MB
Mark B.
Two zippers failed in just under two…
Two zippers failed in just under two years on a $200+ bag. One lost a tooth and the other has a tooth that engages but separates with movement. Now the bag comes open and contents spill out. Just terrible.
Response from The Real Leather Co.Jul 5, 2024
Hi Mark,
Thank you for submitting your feedback. We regret to learn that the zipper of your bag has developed an issue. We are sorry to see you did not contact us directly to try to resolve the issue together.
It is important to note that the bag has been in use for more than 2 years, and this is well past our current guarantee period.
Thank you for your understanding.
PM
Paul M.
Company does not stand by products
After owning this bag for less than a year, the lining tore badly. I brought this to the company's attention to see what could be done and they told me several things I found unacceptable.
First, there is only a 30 day return policy. There is no workmanship warranty and the extended warranty you can buy when you purchase is 1 year only.
Second, they said this was normal wear and tear. I have owned bags for close to 40 years and I have never seen issues like this.
I am well aware that I did not pay a lot for the bag relatively. However, although I did not expect great I didnt expect garbage either.
Response from The Real Leather Co.May 20, 2024
Hi Paul,
Thank you for bringing this to our attention.
We are sorry to hear that this has happened to your bag. However, upon reviewing the photos you have sent to us after contacting our customer support, it looks like something significant happened to your bag that has severely damaged it. This is not covered within our policy.
Our company prides itself on the quality of our bags. Looking at the photos you have provided, we are convinced that there is no manufacturing defect or quality issue. Please be advised that we only replace a bag if the complaint is due to a manufacturing defect or quality issue within our guarantee period. This service is not available when the damage was performed by the customer.
This ticket has been escalated to leadership and they are satisfied we have followed all our policies here.
Thank you for your understanding.
SS
Shawn S.
Returned a bag to them over a month…
Update. The Real Leather Company had my review taken down because they claimed it to be harmful or illegal. Trust Pilot reviewed and needless to say put the review back online. Please do not buy from The real leather company.
Update, on April 14th they emailed to note that the return was not in the original packaging. I responded with, yes it is, I just opened it to inspect the bag. Today they emailed stating that the box I sent was empty.
Returned a bag to them over a month ago. They will not process my return because the warehouse can't verify my return. Bag was return original packaging. BBB gives them a D review. Do not buy from them.
Response from The Real Leather Co.Jun 20, 2024
Hello Shawn,
We acknowledge and appreciate the time you have taken to provide your feedback. We're sorry to see you felt the need to leave a negative review here. We would like to explain the situation from our side.
As communicated in our direct correspondence, there was an incident that led to this dispute. As you are aware, our warehouse reported, with evidence, that the return received from you contained an empty box. This is against our return policies and is not an occasion for which we can provide a refund. We felt our request at this time to have Trustpilot take down this review was adequate as we did not feel this review accurately depicted an accurate customer experience.
Thankfully, you were then able to provide a return receipt which showed that when you shipped the return, the weight of the box indicated that the item was present in the box. We've been unable to get to the bottom of why it then appeared at our warehouse without the item. We've had to put that down to an unfortunate incident that must have happened along the way with the courier. This is extremely unfortunate and the first time we've seen this happen.
We then of course provided you a full refund and processed the loss of inventory on our side. We wish to apologize for the delay profusely and the extremely difficult inconvenience here.
WS
Will S.
Broke in a month, didn’t quite look as advertised but that’s honestly fair because of how leather is
So it definitely didn’t look as advertised, it was extremely delayed getting here, and while walking down the street, one of the buckles broke! Then, as I was googling a cobbler or other skilled local who could help fix my bag which I loved so dearly, the second buckle broke! Not caught on anything, just flat broke off. The staples which connect the loop to the buckles just bent out of place. They both broke in the exact same way. Honestly, I’d love a replacement or a fix, because as painful as this experience was, the bag was beautiful, and I could tell the intent was to make something of value, it just didn’t work out because of(I think) one poor design decision. I respect the artistry, and while my review on the website wasn’t as kindly worded, the fact of the matter still stands, it broke almost immediately, less than a month of use (it was only gifted to me when I visited for christmas, which occurred around new years, and I only got around to transferring my stuff over two or three weeks after).
By the way, I know this review is late, I’m a busy person, so I didn’t think to leave one until recently. Thanks for your time.
Response from The Real Leather Co.May 22, 2024
Hi Will,
Thank you for taking the time to leave a review.
As communicated to you over email multiple emails, we have agreed to replace your bag. This even though it has already been 4 months since the delivery date. This is outside our usual policies. We provided the return instructions on April 30, but we have not heard from you since.
Regarding the delayed delivery, please be aware that the purchase was made during the peak of the Christmas season where some packages were delayed due to high volume. We can see that your order was delivered within 10 days from the order date.
We would appreciate it if you could get back to us via email so that we can proceed with the replacement.
Thank you.
GA
Gail
My daughter received The Western…
My daughter received The Western backpack for a graduation present. She only used it for this past Fall semester and in her 1st week back for Spring semester one of the rivets securing the strap broke and her backpack is unusable. I contacted the company and they said "We profusely apologize for any inconvenience this has caused and wish to assure you that we will make this right," only to be told after submitting the requested photos that it was "out of the 30 day warranty period and there is nothing they can do." They said I should take it to a local shop to get it fixed. No one pays $280 for a backpack and expects it to break like that! Shoddy construction and they tout on the website and I quote "We never compromise on quality. We use the best materials and pay attention to every detail to make sure our backpacks for men are top-notch. From the stitching to the zippers, every part is made with care for durability and long-lasting use."
What a load of crap! Horrible customer service!!
I will never purchase from this company again and would warn against anyone else purchasing from them also unless you want the burden of fixing soon after purchase.
Response from The Real Leather Co.Jan 29, 2024
Hello Gail, we were very sorry to hear of your difficulties. This is rare to see a broken rivet as they are made from tough materials, especially in this product. Unfortunately, we are unable to replace bags outside of our warranty period as we can't guarantee what has happened to them and that this is a manufacturing defect. We wish you the best.
