The Real Leather Co.Reviews of therealleathercompany.com

The color on the bag rubs off all over everything. I reached out to customer service and after a week of dragging their feet, they said that just happens. I paid too much for it to be this cheap. And I posted a review on their site, which doesn’t show up on their site at all. I would definitely not purchase from them again.

Order was placed on January 20. Delivery time frame was 3-5 business days. It’s now February 3. They have no phone number. Multiple emails to their support finally got a response which basically said “it’s clearing customs and on the way.” I have asked to cancel this order as I’m unsatisfied with the delay, customer service and reviews I’m reading about the quality of their product.

I ordered a leather bag ("The Hickory" messenger bag) that was shown on their website as being available in two colors that were both listed as "in stock - ready to ship." Three days later I checked the website and saw that the item was OUT of stock in both colors! I reviewed 'The Hickory' dimensions and realized it would actually be too small for what I wanted to carry, so I wrote them an email asking them to cancel my order. Got an email response that said "Due to the high volume of emails at this time, responses may take a little longer than usual." The following (fourth post-order) day, I repeated my request for canceling and explained that it would be too small and is now listed as 'out of stock.' No response. Three days after that I received an email notice from the company that "Your order is ON THE WAY!" I wrote immediately and reminded them I had canceled the order. They again responded saying they had received too many emails and it will take a while to respond. On 1/19/26 I got an email saying that they could not cancel my order because it had already shipped. Later that day it arrived on my doorstep, sent by a completely different company whose name was written in Asian characters - unreadable, untrackable. I still don't know where it came from. They further said in subsequent emails that once they create a shipping label, it's too late to cancel whether they've provided the package to the shipper yet or not. No way that could be true - they could contact the shipper and tell them to cancel the shipment. Good luck canceling orders with these people. STAY AWAY FROM THIS COMPANY!

They have great customer service, but you can purchase the same product a lot cheaper from other companys. Most all of the products come from the same place, look into it and save your money.

This company is terrible, save your self a headache and order else where. I had an awful experience with this company and will never buy here again. I ordered a leather bag on Dec.16 as a gift… should have arrived before Christmas as stated in their delivery times. They sent multiple emails saying that it wouldn’t get there in time, many days after placing the order and asking what I would like to do. They stalled the shipping process so much with the emails so that they could deliberately ship LATE. In the last email, December 24 I said to cancel my order and not to ship. December 30th they shipped it ANYWAYS! I contacted them again and they were no help, they would not pay for return shipping and I had to pay for it myself… even though I cancelled this order! These people are awful and their customer service is terrible. Save yourself a headache and shop elsewhere.

If rating a zero was an option they would receive two. A warning to all. Do not purchase anything from this company. I have been trying to return a bag for a minute now. They do not have a phone number and any email inquiries go unanswered. Do yourself a solid and look elsewhere.

Trying to get information from the company on how to return a bag. Multiple emails submitted- with no response on how to do this

Prompt shipping, beautiful bag,HOWEVER, the backpack strap broke during first use. There is NO PHONE NUMBER FOR THIS COMPANY, I emailed and filled out the contact us form, three days later I received a response to fill out a form. Filled that out and sent it back. Communication is only by email and they ONLY RESPOND ONCE PER DAY which is extremely frustrating. This was a birthday gift for my son, who left for a business trip the next day. Well his strap broke once on the plane. I will say that Rigelle, after several days of communication— because, again they only respond once a day, was very helpful. A replacement babe was shipped next day air to his hotel and a return label for the broken one. I AM VERY DISAPPOINTED IN #1 the poor quality and #2 the lack of a direct conversation via phone or at least more than once a day responses. Lesson learned, shop locally…. It took 11 days for resolution