The Real Leather Co.Reviews of therealleathercompany.com

My order was processed quickly & product received 10 days. I was disappointed in the additional charge for shipping 30.00 CDN, since, they claim to not ship to Vancouver BC & it was out of their delivery/shipping area. So, I agreed to the extra charges. So, then 3 weeks after I received my bag, I got a BILL from FEDEX for an additional 18.00 to charge me for duty fees. Now I am in a dispute with FEDEX. I sent a copy of my invoice from the Real Leather Co, ( which I now find out the bag came direct from somewhere in China - not Texas USA) showing that I had already paid the extra. Now I am waiting on FEDEX reply.

I bought a bag from The Real Leather Company a while back. I really loved the design and convenience. When I had a minor issue with it, the company stood behind their product even though it was no longer under warranty. Liz and the others in Customer Service were kind and receptive. Would I buy another product from The Real Leather Company? I plan on it.

Fantastic styles and product quality. We had a couple questions prior to purchase and submitted via email. Customer service was very responsive. It’s so nice to have a company that checks off all the boxes: style, quality and customer service.

Received dopp bag today. Very nice quality. This company very good to deal with. I had a minor address problem which Rigelle resolved quickly. Look forward to ordering from them again . Jim V

The customer service representative, Liz, was very helpful and friendly while assisting me with my return. I appreciate her support

The Leather Company's representative was helpful in processing my request and couldn't have been more patient with me.

Quick and easy responses

First let me say the leather backpacks are nice quality. I bought one for my grandson as a graduation gift. He decided he might like a smaller better. Liz was able to walk me through the entire process of returning and selecting another. Without her, I would have been frustrated because I needed a refund quickly before ordering the replacement. Time was extremely important. Liz responded to my emails promptly and eased my stress. I may need to buy me something because I was so expressed with customer service and product quality.