The Real Leather Co.Our mission is to bring timeless style, premium craft, and smart design to professionals. We offer minimalist luxury goods that match discerning tastes.
The Real Leather Co. (therealleathercompany.com) has 256 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fabric & Stationery · Las Vegas, Nevada
Excellent
Fabric & Stationery · Jersey City, New Jersey
Excellent
Fabric & Stationery · Pagosa Springs, Colorado
Excellent
Fabric & Stationery · New York, New York
Excellent
Showing 172 reviews with 5 stars · Clear filters
christopher G.
Anne did a great job at resolving some technical issues I was having with my order but all throughout we got a solution and she was great… awesome customer service on her end !
Response from The Real Leather Co.Apr 25, 2025
Hi Christopher, Thank you so much for sharing your experience! We'll be sure to pass along your kind words to her — she’ll appreciate it!
Consumer
My wife bought me the every day bag, and I absolutely love it. It is super sturdy, looks awesome, and the size is perfect. I had some issues with the strap, so I reached out to customer service via email, and Rigelle helped me out. Rigelle was great,fast responding, and was super informative. My issue was resolved within a day!
Response from The Real Leather Co.Apr 3, 2025
Hi there, Thank you for your kind words! I'll be sure to pass along your compliments to Rigelle.
Rob S.
Anne provides the best customer service!! She went above and beyond for me. Thank you, Anne!
Response from The Real Leather Co.Apr 3, 2025
Hi Rob, Thank you for taking the time to share your feedback with us. We’ll make sure Anne sees your kind words!
Rhonda B.
I reached out to this company in search of a replacement part for my husband’s favorite bag which was purchased through them. I was assisted by a person named Anne who was very diligent in getting the part that I needed ordered and shipped. She was extremely helpful and kept in constant communication with me. The customer service here was impeccable.
Response from The Real Leather Co.Mar 22, 2025
Hi Rhonda, Thank you for taking the time to share your experience with us! Our team takes great pride in delivering outstanding customer support, and your kind words truly mean a lot to us.
Sean H.
I received The Daily bag as a Christmas gift and absolutely love it! After a couple months of light use, the loop that holds in one of the front straps broke. I reached out to their customer service and Anne was incredibly helpful! They sent me a replacement in no time at all.
Response from The Real Leather Co.Mar 19, 2025
Hi Sean, Thank you for taking the time to share your thoughts! We sincerely appreciate it. :)
Hunter H.
Anne was absolutely amazing! She is a 10 out of 10 for customer support!
Response from The Real Leather Co.Mar 19, 2025
Hi Hunter, Thank you for sharing your feedback! I will pass this on to Anne. :)
David
Rielle did a great job helping with the replacement strap. Beautiful briefcase!
Response from The Real Leather Co.Feb 25, 2025
Hi David, Thank you for your kind words! We are happy to be able to assist! :)
Tyler I.
I had some questions about the availability of their leather backpack and needed a few questions answered about usability. I emailed them and was responded to right away.Rigelle answered my questions promptly and made sure to follow up to make sure all my questions were answered. Thank you for your great support.
Response from The Real Leather Co.Feb 11, 2025
Hi Tyler, Thanks for your feedback! We’re pleased to hear that you’re happy with our assistance.