Ed J.
I had asked for my cc to be removed…
I had asked for my cc to be removed last year after renewal. I fully expected this to have been done as I spoke to an associate. But only to find it didn't and when I questioned this year's auto renewal. I was told it was my fault and I should be following the proper procedure. Well I feel this is wrong and I question the fairness of this app.
Response from The Ready StateDec 22, 2024
Hi, Ed Very sorry to hear of your bad experience. I've reviewed your support ticket history and respectfully what you've described isn't exactly what happened. After your last renewal, you reached out to support and you were given instructions on how to cancel. That cancellation didn't happen. When you reached out again after this renewal, you were again directed to the cancellation process and our support agent informed you that despite our refund policy, she would be happy to issue a refund for your recent transaction. She asked that you let her know when you had completed the cancellation but you never replied. I've confirmed that you've cancelled your subscription and gone ahead and issued you that refund. Again. Sorry for your bad experience.