The Ready StateReviews of thereadystate.com

Response from The Ready StateFeb 4, 2025

Hi, Matthew Milligan ([email protected]) This is not AT ALL what happened here. I've gone over this with you in support and I'm happy to outline it here for you publicly as well. You subscribed to a yearly recurring subscription to Mobility Coach. You did not cancel that subscription. You were charged a renewal that was authorized and appropriate and perfectly in accordance with the billing agreement into which you entered. You then, contrary to Amex dispute guidelines, filed a dispute on the transaction before contacting us to notify us of an issue with the service or to request a refund (which we would have issued instantly) We were notified of the dispute and at the request of your card issuer and our payment gateway, we responded with evidence of what was outlined above. Funds were removed from our account and during the investigation your access to content was paused. (since we had not been paid) When Amex ruled in our favor you reached out to us. I restored your access and even credited you back access to content for the time between the ruling and the notification. Then you filed a dispute on the same transaction AGAIN So, again I submitted the evidence to Amex to review and again your access to content is paused while the review is underway. We did not fraudulently charge you. You did not cancel, did not request a cancellation and did not request a refund. **Update to address Matthew's Updated Review** You requested a refund AFTER you submitted a dispute for the second time and as I explained previously, we do not have access to the transaction to issue a refund once the dispute has been filed and the investigation is in progress.

Response from The Ready StateJan 6, 2025

HI, Bene! Apologies for your trouble here. From what I'm seeing your subscription is active and your access is intact. I'm also not seeing a support ticket from you. Typically we can get support issues resolved really quickly. We would have loved to have had that opportunity with you. Very sorry to see you go.

Response from The Ready StateDec 22, 2024

Hi, Ed Very sorry to hear of your bad experience. I've reviewed your support ticket history and respectfully what you've described isn't exactly what happened. After your last renewal, you reached out to support and you were given instructions on how to cancel. That cancellation didn't happen. When you reached out again after this renewal, you were again directed to the cancellation process and our support agent informed you that despite our refund policy, she would be happy to issue a refund for your recent transaction. She asked that you let her know when you had completed the cancellation but you never replied. I've confirmed that you've cancelled your subscription and gone ahead and issued you that refund. Again. Sorry for your bad experience.

Response from The Ready StateNov 6, 2024

Hi Anthony! Thank you for sharing your concern with us. Margaret from our team has sent you an email noting that the package was delivered to your parcel locker on 10/21. If you have any more questions about your order, please feel free to reach out to her at [email protected].

Response from The Ready StateSep 8, 2024

Thanks for the review, Matthew.

Response from The Ready StateAug 18, 2024

Hi, Miki a) I'm showing that you unsubscribed from our email on 8/13 and that we haven't emailed you sine. b) I recognize that you're frustrated, though, this isn't really a product review. Regardless, thank you for taking the time to leave the review. Be well.