Rebecca U.
I have had nothing but grief from this…
I have had nothing but grief from this company! The order process is so messed up, I inadvertently doubled my order, then after all the upselling they force you through, there was no option to cancel before they processed the order. It takes a lot of searching to find how to cancel the order...which sends you to an email address that doesn't accept emails...they kept bouncing back from the server. It tells you that you have 12 hours to cancel, then ships within 2 hours and they say they can't help you as it has already shipped. So, I've had to wait for the product to arrive, and when I asked how to return it, I've gotten nothing but various offers to give me partial refund but I can keep the product. So far I'm up to 6 or 7 offers like this. I'm a senior on a very fixed income, I thought i could afford the original purchase, then it got doubled, then they charged in US dollars, when what they showed was in CAN dollars, and I can't afford this kind of crap from a very...increasingly shady company. Now they want me to pay for shipping it back to them...not what it says on the website. I have had it with them which is why I'm posting this review. Hopefully it will help someone else, and they can find pain relief from a better company.
Response from TheraWolfJul 8, 2026
Hello Rebecca, Thank you for taking the time to share your experience. We are committed to providing a transparent and straightforward shopping experience. The checkout process is designed to display all order details before payment is confirmed, including selected quantities, applicable charges, currency, shipping fees, and optional services. We understand that every customer experience is unique, which is why we offer multiple return and refund solutions. A full refund is available in line with our return and refund policy. Your case has been escalated for further review, and a member of our team is actively working to assist you and provide the appropriate next steps. Kind regards, Jacklyn from TheraWolf