TherapyNotes, LLCReviews of therapynotes.com

I’ve tried numerous EHRs. This has been the most responsive customer service team, easiest EHR to use, and documentation compliant software I’ve ever used (and I’ve tried A LOT). I could have saved my past self so much time and energy had I know about TherapyNotes before. The support may be my favorite part. I’ve gotten great help when I’ve called in the past, but today, I emailed and was surprised to find that I was helped just as quickly as if I had called. That is priceless. You live and learn.

TherapyNotes has been supportive 100% all the way in starting my private practice. They are available 24 hours a day and are able to guide me through billing, ERA's and staying up to date with treatment plans. They are highly competent as well as courteous. I would highly recommend them to anyone starting their MH practice!

We've used Therapy Notes since 2012 and they have the best customer service! They are always friendly and helpful and there is never a long hold time. My issue was resolved with one phone call and they stayed on the line until we were sure it worked . They always follow up with an email to make sure everything is okay. I can't say enough good things about them.

Therapy Notes is amazing! Their team is very responsive, and very knowledgable. The platform is sturdy, we love it for our team, and are so happy with the service they provide!

I worked with Kelsie P, Customer Success Representative today for close to one hour. She was so patient and calm throughout the entire experience. It is very stressful trying to manage admin questions for insurance companies as a therapist in private practice with no personal staff. TherapyNotes continues to show up for me every time I am not sure how to proceed with questions. I have never met kinder, more compassionate and knowledgable staff who answer all my questions and never make me feel rushed.

As a trauma therapist and EMDR provider, I need an EMR that is stable, organized, and doesn’t create extra work. Their support team is responsive, knowledgeable, and genuinely helpful when questions come up.

Every time I deal with any part of Therapy Notes customer service I am delighted! I spend half my life pushing button to get no help from every other company in my life. Here I get a person when I need one (yes, unbelievable, I know) and they always are efficient and knowledgeable.

I love working with Therapy Notes, they have been so helpful, with anything I needed help with. They answer all my questions and always respond in a timely manner. I would definitely recommend them to others.