TherapyNotes, LLCReviews of therapynotes.com

Shaun M was very helpful. Walked me through step by step with what I was needing.

TherapyNotes customer support was courteous and answered my question quickly and thoroughly, giving me options for how I could proceed with my issue. I appreciated their fast and helpful response.

Krista M was a brilliant resource! I called not actually expecting that anyone would be able to help me and not only did she instantly understand the problem but she also helped me navigate the site to manage this on my end that I needed too. She was was so calm and kind and so effective! I truly felt not only heard and cared for but that she could guide me in understanding the problem and how to fix it. As someone with 0 computer knowledge I am amazed by this experience, Krista M is a rockstar!

I was assisted by a female named Jules. She was amazing and immediately put me at ease. She quickly resolved the problem I was having regarding PCI Compliance; and she was very personable and friendly. She truly made my day today! Her customer service was Outstanding!!! Dr. B. Ridgeway, PhD, LSATP

it's a great plaftorm! very user friendly EHR. great support. well made.

As a new user on TherapyNotes, my learning curve is pretty steep. In trying to sign up various features, I hit a roadblock and called customer service. Not only did they pick up quickly (!) they clearly explained what I need to do to complete my task and followed up the phone call with an immediate - within minutes - email explaining step by step what they had just TOLD me. Utterly impressive in an age of non-existent customer care.

Every time I call for support, customer service is helpful, responsive, professional - basically super nice to work with. Every time. When I launched into private practice I stayed with Therapy Notes because I like the interface and wanted the super reliable support.

The customer service is excellent with Therapy Notes. In my most recent call I was all over the place and Ally was able to decipher what I needed, very patient and thorough with me. I have never had a bad experience when I have called for help. Highly recommend