TherapyNotes, LLCReviews of therapynotes.com

Support always very responsive and helpful. I do wish for more rapid and comprehensive updates on TherapyNotes, but impressed by the support system.

Extremely pleased with availability of support staff. Always knowledgeful, helplful, and friendly.

Every support person I have talked to has provided efficient and timely troubleshooting. I recently spoke with Ivy who was not only efficient with her help but also patient, kind, and emphasized teaching me how to fix my problem if it came up in the future. I have never had an unhelpful experience with therapy notes support in the 2 years I have been a user.

I was very pleased with the support I got today from Ivy at Therapy Notes. She was knowledgeable, pleasant, and thoughtful of protecting our privacy when she logged into my computer. Also, I didn't have to wait for a long time to get to a person! That's definitely a plus!

I am pleased with my decision to subscribe to TherapyNotes above all other EHR systems. I get prompt service and am always pleased with the product and services. Staff have been pleasant and always willing to assist as well as following up with an email and and to allow providers to give feedback on how to make services even better!!!

Customer support is knowledgeable and efficient. If an issue arises, they know exactly what to do to help us! I think my wait time was longer than it took the customer service rep to help me correct the issue.

My questions were answered quickly and very efficiently. The representative was very knowledgeable and even sent a follow up email with everything we discussed, just in case I forgot. Overall great customer support experience.

Jill G. provided the most professional customer service experience I have ever had. She was professional, knowledgeable and most importantly, patient with me the entire time while I asked repetitive questions, lol. Thank you so much for the experience. I am forever grateful.