Thera Hair Reviews | Read Customer Reviews of therahair.com

Thera Hair Reviews | Read Customer Reviews of therahair.com

Thera Hair reviews

Showing 24 reviews with 1 star · Clear filters

Li V.
Dec 29, 2024
if i can leave -100stars
if i can leave -100stars, i would. This company is a scam. Don’t belive what they say about 30 day return. I was super disappointed of their product, returned the brush, and never got my money back. I emailed customer service, no answer. I also bought their rosemary oil, and turns out there isnt even any rosemary in the oil. Its some sort of oil blend, and it feels watery and doesnt smell like rosemary at all. It’s clearly some counterfeit product. I can’t even believe this company is still alive by lying and scamming ppl like this.
Response from Thera HairMay 13, 2025
Hi Li Vivian, I truly apologize for your experience. Are you certain you ordered directly from our official site? There are countless knockoffs pretending to be us and the product quality is questionable. However, we want to make this right, please contact us with your order details. We just released our new model TheraBrush and our natural 4 ingredient hair tonic. It's quality is 2nd to none and truly the best on the market. Thera Hair Support [email protected]
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Linda Breeding W.
Dec 25, 2024
Horrible Customer Service
I received my brush, but the steam doesn't work. I sent an email to the customer service address but no one has responded. Like most of the other reviews, it appears to be a common complaint regarding customer service.
Response from Thera HairMay 13, 2025
Hi Linda, I am sorry the steam wasn't working for you on the old model of TheraBrush. A common issue is when pure oil is added directly without dilution, it can get clogged. However, we want to make this right. We just released our new, higher quality, patented TheraBrush 2.0. Please contact us so we can refund you or send you the new model. Thera Hair Support [email protected]
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Andrea E.
Dec 20, 2024
Scam
Scam! Don’t buy! No customer service number. If you contact through email, you get an automated generic reply not addressing your issue. If you even get your order it will not work. Only way to get a refund is to dispute through your credit card. Total scam!!!
Response from Thera HairMay 13, 2025
Hi Andrea, I am sorry we fell short here, but we have undergone a complete re-brand and re-vamped our customer service. The automated email is sent when you contact us but our response time from our agents is typically 6 hours. Please contact us with your order details, so we can refund you or send you the new model of our TheraBrush! Thera Hair Support [email protected]
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Rebecca D.
Dec 17, 2024
This company will nor respond to you…
This company will nor respond to you and when I received the brush it wouldn't work . I send the item back to them . Im still dealing with my credit card company to credit me for the product .
Response from Thera HairMay 13, 2025
Hi Rebecca, I truly apologize we fell short for you. During the holidays we were completely overrun, and underprepared with our small team. Good news is, we have rebranded and completely re-vamped our customer support. We are committed and prepared to make this right for you! Please contact us again! Thera Hair Support [email protected]
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Andrea E.
Dec 13, 2024
Don’t buy it !!!!
The company is a scam. Ordered by accident, tried to cancel within a few hours and they said no. Weeks later recieved a cheap brush that doesn’t even work. Paid shipping to return the lousy thing, now no refund. Will contact better business and discover and dispute . They recieved brush on Nov 27 and I have heard nothing. Stay clear of these scammers
Response from Thera HairMay 13, 2025
Hi Andrea, we responded to your previous review and want to make this right for you! Please contact us! Thera Hair Support [email protected]
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Seema R.
Dec 11, 2024
Can I give Zero stars
Can I give Zero stars. Thera brush is a scam. I lost my money. They never sent me the product and won’t refund my money back. The worst customer service once you have placed the order. Guys there are so many other better options available in the market.
Response from Thera HairMay 13, 2025
Hi Seema! I just checked and see that your order was placed on Nov 19 and delivered on Nov 28th. Tracking # CJPJD2211400414YQ If you are having issues with your order, we stand by it and would be happy to make it right for you! Please contact us! Thera Hair Support [email protected]
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FØ
Nov 8, 2024
Not worth the money
Received the brush as indicated. But complained to the company that it used too much electricity at recharging that it couldn't pay to use it - and that my hairline was receding with use. Wanted a refund. They promised satisfaction garanteed or money back. Despite repeated e-mails, no response.
Response from Thera HairMay 13, 2025
Hi there! I'm sorry that your experience with the old model of TheraBrush was less than you hoped. We have completely rebranded and launched our newly designed and improved TheraBrush 2.0, it is truly an amazing product and even more effective! We're happy to refund you for your order, or send you the new model. Contact us! Thera Hair Support [email protected]
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himani
Sep 7, 2024
Praesent nec erat convallis
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Response from Thera HairMay 13, 2025
Hi Himani, I checked your order and the tracking shows it was delivered successfully. If you are unhappy with your brush, we are happy to refund you or replace it with our brand new TheraBrush 2.0 Please contact our new support email Thera Hair Support [email protected]
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