The Porch Swing CoReviews of theporchswingcompany.com

I purchased the Amish Lancaster Swing. Before my product shipped, it went on sale for Memorial Day. Yay, I thought…I was sadly disappointed when they denied my request for a credit to my original form of payment. They would only offer a store credit in the amount of $193, and if I chose not to accept that by close today, the offer goes away. I could purchase the exact same swing, today, on their website for the discounted price. There are many options to purchase an Amish swing. When it comes down to it, customer service is everything, and they don’t have it. Spend your money with a company who cares about their customers.

They have twice sent defective products. They were completely uninterested in being helpful. For a company that sells very expensive products, you would think they would try to have better customer service. I am awaiting their response on the second defective product. Hopefully better response this time.

I agree. Terrible customer service. I simply wanted to change the color of the ropes, and it was a huge hassle. The new order was entered wrong and they blamed me. You have to pay return shipping plus the “free” outbound shipping. Not to mention I ate the cost of the old ropes. Now, the swing is cracking, and I see they have a terrible warranty policy. Not even worth it. Wish I read all these bad reviews first.

If I could give them 0 stars I would. the customer service for a premium product that cost thousands of dollars is the worst I've ever experienced. I am still trying to process an exchange and I have probably called them 20 times and emailed the same amount. I have to follow up numerous times. Absolutely infuriating and a complete disgrace on the company to treat their customers like this.

Ordered a swing on Holiday weekend. Due to their websight on my order they had wrong color and I found out a 4ft swing was actually 5 ft. It wouldn’t work for me. I tried for 2 days to get ahold of someone. After playing email and text tag . I finally got my order cancelled. Then found out it’s going cost 25.00 even though it was their fault. Was going to order 2 more swings not now never again.

My husband has a very serious illness. I purchased one of the chairs from this company assuming it was AMISH. We have other Amish furniture and by comparison, this is awful. The screws show everywhere. The glider is stiff. I'm so angry with myself because I didn't do enough research. He deserves the best and I have failed him. The chair is bad. Very bad. Can a business claim to be Amish when they're not?!!!!! I can't stop crying.

Terrible customer service. Color of cushion ordered was way off, yet that was my fault and wanted to charge a 20% restocking fee along with having to pay for return shipping for their misleading advertising. They attempted to blame my monitor and in one email included a disclaimer that the color may vary from what is in their website! I looked for this disclaimer on their website anywhere prior to purchasing and it’s no where. So they then offered to reduce the restock fee to 5%. Most of the products they sell from other manufacturers are also on Amazon.

Extremely poor customer service, as others have said. Swing arrived with a seat support broken, and the only solution they offered was to send me a new piece -- requiring me to detach all the slats from the broken piece and attached the new piece myself, essentially reconstructing a broken product. For my trouble, they offered me just a $20 refund (for a $700 porch swing), and only did that after I complained. Short story, these guys don't stand behind their products and will not be helpful if something goes wrong. Buy somewhere else.