The Pool Centers Reviews | Read Customer Reviews of thepoolcenters.com

The Pool Centers Reviews | Read Customer Reviews of thepoolcenters.com

The Pool Centers reviews

Showing 14 reviews with 3 stars · Clear filters

TEAL
Nov 30, 2015
Pool Cover
The site is OK, but the size of the liner was incorrect compared to what was ordered.
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Walter
Oct 25, 2015
Pool Cover
Good quality of cover, poor cutting of edges. I had to re-square 3 of 4 edges. You need a better cutting machine. Very tedious work with 32 X 16 X 16 or 64 feet of edge using yardstick and scissors.
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Melvin L.
Oct 21, 2015
Pool Cover Quality still to be determined???
I just recieved my Robelle Mesh XL Winter Cover for 21' Round Above Ground Pool. The ordering process was easy and delivery was quick, however I was a little disappointed after reading the installation instructions and feeling the texture of the cover. It cannot be pulled tight or steaked down or it voids the warranty. It also says that it keeps debris out, but allows water to pass through which is one of the main reasons I purchased this cover. So far it has kept debris out, but rain water did not pass through and put stress on the cover. It has held up, but I've only had it a week. We will see how it holds up over time.... also, you must purchase the pillow as the instructions state it is required for proper installation.
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Angelene M.
Oct 20, 2014
Not for the Price
The pool cover was ok. It wasn't worth the price we paid. The wiring and wrench it came with were very cheap and all together not worth over $100. The price is too high for the quality of materials.
Response from The Pool CentersOct 27, 2014
Thank you for your review Angelene, Where we get very few reviews about our products that are less than favorable, we do appreciate you taking the time to notify us about your experience. Your opinion will be taken into account as we review the products we carry going forward. As you can read from our other reviews, we care about the customer service and quality of the merchandise we sell to our customers, and are always looking to improve. Please note, nonetheless, that we believe there must be some confusion as your order from us did not include a liner. It is possible that you purchased the liner from another company, or we are just misreading your review. We are available if you would like to reach out to us further. Again, thanks for your review. The Pool Centers
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stewart M.
Oct 8, 2014
Some problems but they fixed it.
Ordered a pool cover, water tubes and pillows for our pool. The shipment showed up at my house very fast and well packaged. Today we went to install the cover and realized that the 2 pillows that I paid for were not in the box. The invoice says they were shipped but they were not there. I immediately called and spoke with Dustin. He talked me through the issue and refunded my money for the pillows. Overall I am satisfied with the quality of the cover and water tubes. Customer support was very helpful. Things happen I guess. They treated me well, and I would order from them again.
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Kenneth D.
Sep 9, 2014
The only thing I have been I satisfied with this far is the warranty.
The warranty does not cover much and is prorated after the first two years. You might as well buy a new cover because each year the cost to you goes up until it reaches 80% of the cost of the cover today! Not even what you paid for it.
Response from The Pool CentersSep 9, 2014
Hello Mr Davis, Thank you for your review. We understand our customer service team called you about this review and were able to get some great suggestions. Please remember their recommendations about filing a warranty claim if you ever have to put one in. We would be glad to help you with the process so do not hesitate to call. The Pool Centers Team
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