Laurence B.
BEWARE of PRE-DETERMINED Quantities - You CANNOT Customize your amounts of Fresh - vs - Air Dried
I have received two orders from The Pets Table. The first order came with a "Large"? bag of Air-Dried along with the fresh food. It appeared to be the right proportion to mix fresh with Air Dried. The second order arrived with one "Large" and two "SMALL" bags of Air-Dried along with the several bags of fresh food. Definitely NOT ENOUGH Air-Dried to mix with the fresh. And YES, we are following the instructions. I logged into the online chat on The Pets Table and was told, "Yes, we received your two orders and you got the right amounts of food." I tried to explain, that NO, the two "SMALL" bags do not add up to enough to mix with all the Fresh food that was sent. I was told that I could just place an order for Air Dried with no Fresh for my next order. I stated I do not want to do that, I would rather just buy the two "LARGE" bags to make up the difference. ORDERING ANY AMOUNT NOT IN THEIR PRE-DETERMINED QUANTITIES IS NOT ALLOWED. THERE, YOU HAVE BEEN WARNED. Although my dog likes this food, this kind of service really sucks.
Response from The Pets TableOct 27, 2023
Hi Laurence! Thanks so much for your review! It is feedback like yours that helps us grow and improve! We're sorry to hear about the inconvenience you've experienced with the quantity of Air-Dried food received. Please know, this is not the experience we want for you and we are here to work with quality and packing departments! We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be contacting you shortly to discuss this matter with you.