M&S S.
Poor Customer Service
The quality of the food was not the issue. My dog loves this food! However, this company does not make it easy to adjust delivery frequency. You cannot select whenever you would like the frequency to be, as there are only 1-2 options and they tend to be too frequent, esp if you are only using the food as a topper. When I called customer service the first time to move the next delivery date out, she walked me through how to do it in my account. Again, there was only a certain max I could move it out. You cannot select your own time. She never told me that the next one will still come in 3 more weeks. The next thing I know, I have an email saying your delivery is on it's way, not "we're preparing your next delivery" so you have a chance to adjust if it's too soon. Then when I called again to see about gettting, at least a refund, since was the reason I called the first time, they said they could not issue a refund. Absurd! I have never dealt with such an inflexible company. There are plenty of companies that bend over backwards for their customers. Perhaps, The Pets Table should learn a thing or two about good customer service from Chewy or The Farmer's Dog.....which is where I will be taking my business.
Response from The Pets TableSep 19, 2024
Hi M&S Seaver! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with our delivery frequency and the unable to receive a refund for an order that was already processed, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table!