The Pets TableReviews of thepetstable.com

Horrible experience. I would strongly caution anyone considering this company. Their subscription model is misleading and, in my opinion, deceptive. I signed up believing I was enrolling in a monthly subscription, only to discover they were charging my account every two weeks under the explanation that they wanted to “ensure” my pet never ran out of food. This practice was never made clear upfront and resulted in unexpected charges. If you’re considering this service, read the fine print carefully and monitor your billing closely. I also recommend using a credit card instead of a debit card so you have the ability to dispute any unauthorized or unexpected charges if necessary.

Have tried products from several companies for dog food, and and other items. If it didn’t work out I’d try something different to satisfy and be healthy for my dogs; however, I didn’t speak negative about the company/products. I am disgusted with the ad that The Pets Table is presenting as they show you the package(s) of the other companies’s products as they toss them into a trash can. That is very unprofessional and childish. No company has perfect products but to insinuate that the products you are using are not good for your pet is a slap on your face and questioning your ability to choose what you desire to feed your dog. Think about their attitude towards your choices the next time you shop for your pet. (And The Pets Table—take the negative attitude out of your commercials. Change it to a positive one and maybe you’ll have more success.)

This is the worst! The amount of grease/oil in the fresh food is horrible. I wish I could upload pictures. I poured all the packs into a pot of water and skimmed off the thick yellow grease. This would no doubt clog my dogs arteries in no time. I’m so disgusted. After boiling the food and rinsing all the thick grease off, the actual amount of food in the bags was much less. The rest is grease.

Our first trial offer was fine! In fact, our very fickle dog loved it so I called to increase the quantity and move up my delivery date. First I was told by customer service (very broken English and reading from a script) that I could do both! When I called back because my order had not arrived, after I received a confirmation and date it was being prepared, I was told that in order to increase my order I have to complete another profile on my dog…and that there was no record of my order. So, once again I moved my date up as much as allowed by The Pet’s Table and the same thing happened. Confirmation email and no order and same rigamarole from “customer service “. In the meantime I am buying air dried food at Pet Smart. SO ANNOYING!!! Just canceled!

I started my subscription with The Pets Table a few months ago due to a promotion they were running for a free FI GPS Dog collar. I have since received many shipments, but no FI GPS Dog collar. When trying to work out this discrepancy with the websites chat option, I was met with disregard and glitches in their messaging system. After first being ignored by the representative and continously receiving automatic responses that did not pertain to the subject I was contacting them about, I canceled my subscription out of frustration for any effort of resolution. Then after threatening to leave a review about their horrible customer service and not honoring their promotions, a representative finally messaged me back in response to my initial inquirie. The representative stated that now due to the fact that my account was canceled that they could not look into the promotional offer and why I did not receive it. This is absolutely infuriating! This company is full of empty promises and the quality of the dog food does not make up for their lack of honesty or horrible customer service. My dog doesn't even finish his meals of The Pets Table fresh food. I don't believe their products are as good as they claim. I am going back to Farmers Dog food, where their promises are always honored and the company is honest and has great customer service. Plus, my dog LOVES FARMERS DOG FOOD! He actually eats every last bit, even licks his bowl clean! Do not waste your time or money on The Pets Table. You will be very disappointed if you do.

My dog died. A couple months later I got a new dog, figured I’d get him on the pets table, but for some god forsaken reason you can’t add a pet without reactivating an inactive one. You also can’t delete an old one. Its insane, now I’m bawling my eyes out cause I can’t get my dog food without paying for my dead dogs food. Like loosing my dog wasn’t awful enough. I’m so frustrated, dogs die you’d think they’d have a better set up than this.

Three times now my dogs food has not arrived in time and has been late. We ran out of food and switching food mid stream as we know causes GI upset. They don’t seem to care about this and reply with lame excuses. My dogs liked the food however we started in January and here we are in May with three late deliveries resulting in diarrhea for my dogs.i now have to go buy different food so we cancelled the subscription and will stick with our new brand. Don’t do it!

Bad customer service. They delivered food even though I had cancelled the account and made that clear to them that I did NOT want ANY food sent to me anymore from their company anymore. I had cancelled the account a long while back so I called them immediately to remind them about that and to return the bags of food immediately back to them that I had just received seconds prior). She told me they can’t take it back and there will be no refund. My dog will not eat any of their food anymore which is irrelevant because every dog is different mind you) …but this is dry food in a bag..not food you have to freeze or put in a refrigerator. The lady at pet’s Table said I had two accounts and only 1 account was cancelled. I had previously called them and told them I did NOT want anymore food from them and they have that on record. However, they did not catch that I had 2 accounts (under the same name and address when I cancelled all food the first time?) However, It literally took her seconds to see I had 2 accounts under the same name and same address when I called about the unexpected delivery. However, I found out Amazon and Chewy.com deliver the same exact food (Pets Table dry food…same exact bags) that do not need to be refrigerated just like the one they sent me “directly from Pete’s Table. Exact replica of what I receive directly from Pets Table. If I had received it from Amazon they would have refunded me. I was told that Amazon has their own protocol on how they handle dry dog food. If I had received it from Chewy.com they would have refunded me and not required me to send it back. Wow!! Customer service matters!!! I would not do business with a company who puts their service above the customer. Found Farmers Dog! 🙌