Amy B.
Air Dried Formula Causing Soft Stool
Update, I am pleasantly surprised that I heard from The Pets Table. My dog might be reacting to something in their formula. They made it right, which I really appreciate. Might not be for my dog, but they stand behind their product! That I applaud! ******* I bought the air dried formula, transitioned my dog slower than recommended. We took a full 3 1/2 weeks to fully transition over. He has now been on The Pets Table for 2 1/2 weeks and I have noticed that his stool is very soft. Not full diarrhea but barley formed soft. I tried to chat, chat with someone who speaks broken English and was told to take my dog to the vet. There is nothing wrong with him, he just has soft stool and I know it is the food. Asked if I could return the unused, unopened bags and was told no that it is perishable. I have the air dried, it sits on a shelf it is not perishable. From what I am seeing, they are a very unreputable company that won't stand behind their product and I wouldn't recommend anyone buy from them. Ollie offers much better customer service. Very, very dissapointed. But I guess they are owned by Hello Fresh, what do they know about dogs?
Response from The Pets TableDec 21, 2023
Hi Amy B! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. Thank you for being the best part of The Pets Stable!


