The Pets TableReviews of thepetstable.com

I am a new customer withThe Pets Table and I tried the 2 week program. My dog ate it the first couple of days because I was transitioning him to the new freeze dried food but the more Pets Table freeze dried food that I put in his bowl, the less he would eat. Unfortunately, after fully transitioned, he is refusing to eat. Someone from the Pets Table care team reached out to me with a solution that was satisfactory for both of us. So, even though my Teddy didn’t find the food delicious, it was nice to know that Pets Table cared and was willing to work with me so that the parent and the dog are both happy.

My picky eater really liked the frozen fresh food, but I can't afford it every month, so switched to the air dried- he'll eat it if I mix it with a wet food, it is more affordable, when you're on a fixed income.

I have two dogs, and both have been using Pets Table for about 10 days Both dogs seem to really like the food. My Jindo is a picky eater, and does not always finish her food, but with Pets Table she is anxious for breakfast and licks her bowl thoroughly at the end of each meal. My only concern has been quantity. The Jindo is getting half of what our GSD is getting. The GSD is 56 lbs and slightly slim, while the Jindo about 34 lbs and is quite thin overall. I think I need to adjust the amount she is getting daily, but am unsure how to do that succesfully. I reached out to Pets Table prior to my upcoming shipment and did not get a reply until nearly two days after my first email (I sent a second one to follow up after 24 hours). By the time I got any reply, it was too late to make any changes.

I recently posted a review about my experience with The Pets Table, particularly about their refund policy. I'm pleased to share an update. After my review, Noemi from The Pets Table reached out to me. She was very understanding of the situation with my pup and the food issues we encountered. Her response was both professional and empathetic. Noemi quickly resolved my concern by processing a full refund for my order. This action showed a strong commitment to customer satisfaction and addressed my initial disappointment effectively. I am impressed by how seriously The Pets Table takes customer feedback and their swift action to ensure a positive outcome. This experience has positively changed my perception of their customer service. Thanks to The Pets Table for their attentive and professional handling of my issue. It’s reassuring to see a company so dedicated to their customers. ------------------------- I recently purchased several boxes of dog food from The Pets Table, hopeful about the quality and benefits promised. Unfortunately, my dog didn't react well to the food, despite careful transitioning as recommended. I reached out to their customer service for assistance, and I must commend John, the agent who assisted me, for his prompt and courteous responses. However, I was disheartened to learn that The Pets Table does not accept returns or issue refunds for unopened boxes of their product. This policy was a significant downside to my experience, especially considering the circumstances with my pet’s health. John did his best under the company’s policy constraints, but as a pet owner, I believe it’s important to share this experience for the benefit of others who may face similar situations. You should know that if your pet doesn't adjust well to The Pets Table's food, you may not have the option to return or get a refund for unopened products. While I appreciate the customer service provided, I am disappointed with the company’s inflexibility in accommodating such scenarios. I hope my feedback encourages The Pets Table to reconsider their policies for the betterment of pets and their owners.

The selection is a good combination, but the packaging is difficult to empty because the food is so wet

Easy shipping, easy to order, and easy to adjust or to change the order. My dog likes the food.

We've been on The Pets Table for about 3 weeks now and my dog loves her Chicken and Green bean casserole. I love that her BM's haven't changed and she seems much happier and more energetic. My only wish would be to have an option to add some of the air dried every now and then. It's good to have on hand if I forget to pull a pack out of the freezer in time. Highly recommend!

So far, so good. The Pets Table has been an easy and great experience. More importantly, our pup enjoys the food and she is extremely picky.