Chelsea
Dog like food but not great user experience
My pup likes the food, no adjustment period needed, and the delivery service has been consistent. Haven’t decided yet if we will remain with this service as I am trying to evaluate my pup food allergies, so far his hot spots have reduced but too early to make a definitive determination. There are a couple of areas I believe could be improved for better overall customer experience. First, we get a mix of the wet and dry. The wet food comes in a large skinny plastic bag that is not only difficult to measure out each portion, even with the lines on the plastic, but it is difficult to get all the food out without having the use a spoon to scrape it out. It often sticks to the sides, plops out in clumps and is generally too big of a package for the amount of servings provided. I would prefer a package that is right sized for the day; smaller packages that can be managed easier that would contain the full-days serving that can be spilt for morning and evening feeding, rather than 4 days worth of servings in one package. My second recommendation is about portioning of the dry food. The dry food is difficult to portion out as well, the chunks are large, a scoop is provided that doesn’t accurately measure out the designated serving size. If you are provided an allotment of food that needed to be strictly measured so as not to run out, then the serving sizes and packaging should be easier to navigate and a cleaner process.
Response from The Pets TableJan 27, 2026
Hi Chelsea, Thank you for your review! It is feedback like yours that helps us grow and improve! We’re delighted to hear that your pup enjoys the food and that the delivery service has been consistent. We also appreciate you sharing your observations regarding your pup’s allergies and the improvements in hot spots so far. We understand your concerns about the wet and dry food packaging and portioning. Your suggestions about smaller, easier-to-manage packaging and more precise portioning for both wet and dry food are valuable, and we will be passing this feedback along to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to share your thoughts and for being the best part of The Pets Table! Warm regards, The Pets Table Team