Wendy W.
Both times they were missing food
Both times they were missing food, there was no way for them to replace it leaving me without food for 3 weeks. While you can get some of the dry food from Chewy, it's 30% more. Customer service had no way to replace the food and their 3rd party supplier nor their packaging team are accountable for mistakes of what gets into the box. Poor business model with such marketing and growth. Not consistent - very frustrating. I've gone back to the Farmers Dog. A little more $$ but the ability to get what you order is 1000% better.
Response from The Pets TableOct 14, 2025
Hi Wendy, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with missing food, inconsistent order fulfillment, and challenges with replacements. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that it can be used to make improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table! Warm regards, The Pets Table Team