The Pets TableReviews of thepetstable.com

Please do your research before you consider using the Pets table. They have zero customer support and do nothing if a box is damaged in shipment and never arrives, You just have to wait until your next scheduled delivery and hope that one gets there. When you try to tell them that FedEx says it was damaged and will not be delivered, they argue with you and say no it’s a computer glitch, It wasn’t damaged and then a couple days later when it still doesn’t get there, they agree with you and say they will work on getting you a new shipment, but don’t. Then two weeks later they say “we still can’t give you a tracking number for the shipment you were supposed to get two weeks ago. The person you speak to tells you the same information you already know over and over again instead of giving you any helpful information, and tells you she is the top line of communication at The Pets Table. Any reputable company would know that you can’t just switch a dog food from day to day. We struggled finding something that our dog really liked, and he liked this and it was OK for his allergies and now we’re going to have to switch him again because they’re not reliable. Please again, do your research. STILL NO REPLACEMENT BOX AND NO COMMUNICATION from Pet's Table as stated in their response.

My dog didn’t like the food after a few weeks. I contacted customer support online chat asking to change his flavors or cancel, they just keep sending the same crap. 3 weeks of experience food my dog won’t eat. The last conversation was with a human and she did nothing to cancel or change his food. Huge disappointment. I guess I’ll try to dispute the credit card charges. Idk what else to do. Don’t waste your time with this company. Farmers market was way better. He would run to the kitchen to get his meals. Their s he won’t eat. The fact they don’t care and keep sending really sucks. I guess they just want to take my money.

I postponed delivery of my dog's dry food with Pet's Table by 6 weeks but they ignored the request and sent the food anyway. They did this even though I called them and told them about it before it was delivered but they refused to change the delivery or offer any refund. I cancelled the plan with them. Not worth it!

My dog has always had farmers dog but got an offer for PetsTable so I decided to try it. Big mistake. My dog a week or so after started having soft bowel movements and eventually went to diarrhea that was uncontrollable. She was leaking throughout the house and would refuse to walk and would scoot often. I had to take her to the vet which confirmed my suspicion of it being food related. Vet bill was over $250 and it took my dog over a week to fully recover. To make it worse they do not notify you of renewals like FarmersDog does and sent a new box and charged me for it. I contacted the company within an hour of being charged and they said it was too late. I reached out to support where they are only offering 1/3 of a refund. Doesn’t surprise me that they don’t tell you about the renewal since the company is shady. Avoid at all costs. Petstable customer service is awful and the different reps are so disconnected, 1 will tell you something and another will say the complete opposite. I will never even consider them again.

I use Green Chef (same company), and I'm very happy with it. Trying The Pets Table seemed like the most convenient and best choice. With the second round of food, The Pets Table shorted my order by 26 packets of food, which was more than half of my order. I just happened to notice something was off when I was putting it away. I reached out to customer service, and they could not send me the rest of my order. They only offered a credit to my account for the missing product. I had to insist on an actual refund for the missing product, and I canceled my account. I think I probably would have stuck with them if they had at least sent the rest of my order. They said they are not capable of sending me only a partial order... but I didn't receive my full order in the first place!

I ordered from The Pets Table hoping to give my dog a better quality food. Unfortunately, after eating it my dog threw up and was sick. What was more disappointing was the customer service. I emailed their support team on August 30th to ask about the ingredients and what could have caused this, and to see if they had a recall for the particular batch that I received. As of today I have received no reply. about what happened and never got a response. No answer at all. When you're dealing with a pet's health, you expect a company to at least respond and show some concern. I can't recommend them based on this experience and I will not be ordering again. Today is 9/9/2026 and still nobody contacted us even though I informed them that my dog was at the veterinary. Terrible customers service. 09/16/2026 My experience with The Pet Table has been terrible. Instead of taking accountability for what their food caused to my dog, they have ignored the real cost — nearly $1,800 in vet bills and three days of work I lost to take care of my sick dog. I provided pictures of all the food I received and all the information they asked for. They did not even provide a prepaid label to return the food. Instead, they want me to keep wasting time filling out a questionnaire. Thanks but no thanks. I am not wasting any more time with this irresponsible pet food manufacturer. Pet owners beware.

I signed up for a trial box from The Pets Table for approximately $17. Less than three weeks later, I was charged $121 for another shipment. I do not recall the amount or timing of this recurring charge being clearly disclosed to me when I signed up, and I certainly did not expect a $17 trial to turn into a $121 charge less than three weeks later. For food my dog won’t even touch. I contacted The Pets Table immediately and explained the situation. I offered to return the product unopened for a refund, but they refused to accept the return or refund the $121 charge, instead telling me to donate it. I have now disputed the charge with American Express and filed complaints with the Better Business Bureau, California Attorney General, and New York Attorney General. I’m not asking to keep the food for free—I have repeatedly offered to return the unopened shipment. I simply want the $121 refunded. Based on my experience, I would strongly recommend that anyone considering the Pets Table go with a different brand of food delivery. The way they suck you into a huge charge is shameful tactics, customer support is poor (I got bounced between 3 different people), and my dog who eats dirt won’t touch this food. Good luck!

I discontinued my membership because the customer service was horrible. 1)in a foreign country and difficult to understand. 2) not motivated to solve problems. My subscription was set to send every two months yet I received WEEKLY emails (not just before the two month renewal) informing me my order was ready to ship and to make changes. Notified customer service who told me it was fixed two times which it never was. Also called to change subscription to once a month rather than every 2 months. Agent confirmed change was made and it would be $89 less. A week later I received full 2 month shipment with full charges. When I called customer service they told me agents can’t make changes and they don’t know why agent confirmed changes were made. They even had documentation of my phone call request to change but still offered no solution or credit. Customer service agents are useless and agents are rude. Chewy is so so much better there is no comparison.