The Pets TableReviews of thepetstable.com

I ordered a 2 week trial box July 18th, and because it was damaged by the courier, I did not receive my dog's food until August 28th. For some reason, they were never able to resubmit the original order, and I went around and around with them for weeks until they suggested I just let the next order go ahead and process for the weekly food subscription. During the time that I talked or chat with someone trying to figure this all out, they would add credit to my account and said the credit would automatically apply, but instead it still came out of my account. At first they weren't going to give me my money back, but after spending more time with customer service they eventually did. I still have credit on my Pet's Table account, but I have feeling, I'll continue to have the same problem when I reorder. I will say that customer service is very friendly and they try to help, but I don't know where the lack of communication goes wrong with this company. After finally getting the food, my dog definitely loved it. It was packed well and still frozen. I'm not completely satisfied only due to having to talk/chat with customer service 6 times before finally getting the food, and then still being charged again when I never received the original order and having to talk to them again just to get it credited. Just frustrating. Update 9/16/24 The company did reach out to me like they replied that they would, and they resolved all of my complaints. They were very easy to communicate with, and very understanding of the situation. It was a rocky start to my first time using this company, but everything seems to be going smoothly now! And my dog continues to enjoy the food tremendously!!!

My girl loves the beef meal! And I love the convenience and time savings. The Pets Table allows for a healthy nutrient dense alternative to home made food without the shopping, cooking and portioning. Stacking in the freezer is easy. Defrosting is simple, even when I forget to take out the night before. The packaging is a bit of a mess. The top on the container provided doesn’t fit properly and doesn’t close. there is a lot of waste. The box came soaked and it was a challenge to carry inside. This May be a summer issue. I would love to see a zip square insulated Har bottom bag that can be returned at a drop off spot or a return label to be reused. Don’t need the “extra” paper or advertisements. Another waste. Overall I’m pleased and satisfied with the Pets Table.

Stella loves the chicken and turkey casseroles. Licks her plate clean.

My dog is happy, thats what matters most!

The gently dried food is a good alternative instead of buying a case of canned food a week that is messy and the same price.

Loves the dry food. Didn't really like the wet food.

My 2 senior dogs, a chihuahua mix and a coton de tulear, love this food. They like the turkey and chicken best and lick those bowls clean. They are slightly less enthusiastic about the beef. We also received a free sample of the air dried chicken & sweet potato food and though they both have historically turned up their noses at every kind of dry kibble that I've ever tried with them, they like to eat the air dried food as treats (my chihuahua mix especially loves them). I use as a 50/50 mix-in with food I make at home to make it last longer, as this food is quite expensive, hence the rating of 4 stars instead of 5. I understand that high quality products bring a high price, but was hoping for it to be more affordable so I could feed it exclusively. Also, I like the 2 storage containers I received but like some other reviewers have said, they unfortunately do not seal correctly so I cannot use them. I love the bandanas, though! Overall a really great product, but unfortunately too expensive.

My old man is loving his new food! The consistency is perfect and he is happy with the taste! The only issue I have had is when I call to speak with Customer Service (and I've called twice), I have only ever spoken to someone who is difficult to understand and there seems to be a language differential that makes it hard for them to truly grasp what I am asking.