The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table reviews

Showing 355 reviews with 4 stars · Clear filters

J.S.
Nov 15, 2024
My dogs love Pets Table!!
My dogs love this! So far they have tried the beef stew and chicken casserole in fresh, and the chicken and sweet potatoes in air dried. I have only 4 stars because I do not like the packaging. It is messy, but have worked out a method that works.
Response from The Pets TableNov 15, 2024
Hi J.S.! Thank you so much for sharing your feedback! It’s wonderful to hear that your dogs are enjoying the meals, especially the beef stew, chicken casserole, and chicken with sweet potatoes. Your pups’ happiness means the world to us! We truly appreciate your honesty regarding the packaging. We're always looking for ways to improve, and your input helps guide those efforts. We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of The Pets Table!
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Winnie D.
Nov 9, 2024
My pup loves the food
My pup loves the food, but it seems to be too much too soon.
Response from The Pets TableNov 12, 2024
Hi Winnie Dimmick! Thank you for your review! It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. Additionally, you might find it helpful to retake our Pets Table Quiz. This quiz is designed to help us better understand your dog's needs and adjust the meal plan accordingly. You can retake the quiz by clicking this link: https://www.thepetstable.com/plans-quiz. We appreciate you taking the time to rate us! Thank you for being the best part of The Pets Table!
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Chrystal
Nov 8, 2024
The dogs love the food
The dogs love the food. Some members of the customers service dept need training
Response from The Pets TableNov 12, 2024
Hi Chrystal! Thank you for your feedback! We are sorry about your experience with our Customer Care Team! Please know that this is not the experience we want you to have. A member of our team will be reaching out to you via email shortly to discuss your experience.
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Deborah M.
Nov 8, 2024
It’s good food but our Sophie
It’s good food but our Sophie , it didn’t agree with her tummy and gave her diarrhea!
Response from The Pets TableNov 11, 2024
Hi Deborah! We are grateful that you took the time out to leave us a review.
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barbara B.
Nov 7, 2024
Freeze Dried
I like the freeze dried as I can leave it out until my dog decides to eat it.
Response from The Pets TableNov 9, 2024
Hi Barbara! Thank you for your star rating and for choosing The Pets Table!
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Oma K.
Nov 1, 2024
The ONLY reason I give the Pets Table a…
The ONLY reason I give the Pets Table a 4 due to the fact of the first box you receive for 50% off is only half of what you would normally get in a whole box. I understand that there are costs associated with the food prep, packaging, shipping, etc. BUT they do say 1st shipment 50/60% off depending on the promotion. I am however comparing to the Farmer's Dog food as they are less expensive and did give me a full box on the trial. HOWEVER, the Pets Table food seems like it's a GOOD quality food and i love the freeze dried beef; something that Farmer's Dog does not offer which may be why there wasn't a whole box of wet food as there was the freeze dried food as well to include a trial package of other products they sell which are amazing! I will keep my subscription and update as necessary.
Response from The Pets TableNov 1, 2024
Hi Oma! We are grateful that you took the time out to leave us a review. We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of ThePetsTable!
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Holly L.
Oct 31, 2024
Just send me the food.
I do prefer a company who doesn’t send a lot of emails with “information they think I need” just when my order is ready to ship. My dog stopped liking the other air dried food we were getting but so far Pets Table is still a winner. The smaller portions have taken some getting used to but I think we are there. It took no time to adjust to the new food from a digestion standpoint. As long as she enjoys Pets Table we will remain customers.
Response from The Pets TableNov 1, 2024
Hi Holly! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with receiving email notifications, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of ThePetsTable!
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Alessia F.
Oct 30, 2024
Customer Service reached out and offered to help. Updating my review from 2 to 4 stars ⭐️
UPDATED: Pets Table Customer Service reached out to me. Apologized for the inconvenience and offered to make up. Updating my review from 2 stars to 4 stars because the food is good. Customer Service was helpful. I still think their deliveries are way too big - especially if you have only one small dog. ——- previous comment —— The quality of the food is good. The customer service is awful. Got an email on 10/21 to let me know that on 10/24 my order will be considered confirmed. Went to the site right away to change my next delivery to December 3 as I still had food and very little space on the freezer. Well I still got the delivery and I was charged $175. And now I don’t know where to put the food. They will never get an order from me ever again. That’s it! Very frustrated.
Response from The Pets TableNov 1, 2024
Hi Alessia Fascina! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with an unexpected order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
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