The Pets Table is a personalized pet food service designed to keep pets healthy and their parents happy. Our recipes are developed with veterinarians and made from wholesome ingredients that humans trust. We offer both fresh recipes (shipped frozen) and gently air-dried recipes, both of which support dog’s gut health & immunity, contribute to a shiny coat, and promote an overall active lifestyle. We’re a company founded by dog owners, and we have a true love for our furry friends!
The Pets Table (thepetstable.com) has 3,007 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
thepetstable.com
Website
thepetstable.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Bucky received 3 bags of food. Chicken and sweet potato, lamb and beef, and beef and berry. He is eager to eat the chicken recipe but is picky about the other two and eats only about half of each. The biggest concern is with his poop. The poop is very soft and borders on diarrhea. He goes at least twice a day and sometimes three. One time in the house at 3 AM, which is not good. Unless the poop issues improve, I will have to return to his previous food. Joe Culbreth
Response from The Pets TableJul 6, 2026
Hi Joe,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Pets Table community!
Warm regards,
The Pets Table Team
SU
Suzanne
My dogs do love the food
My dogs do love the food, it’s definitely a bit on the pricey side. The packaging is a little finicky. It’s hard to get everything out of the package, which makes me feel like I’m wasting money and I do wish there were more options to choose from I do both the air dried and the wet food. There was also a bit of a snafu on my first order which the company did correct and sent me out another box.
Response from The Pets TableJun 19, 2026
Hi Suzanne,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The Pets Table Team
BI
Brandi I.
Ok food, good delivery
I don't prefer the packaging for the fresh frozen food. It's difficult to portion out when your trying to portion 1/8 of a container. The food is fresh it appears but is less appetizing to my boys than other brands. I do like the air dried foods. It seams that it's not specific for each pup, just different portion sizes. I feed a large 90 pound lab and a 10 pound weenie dog. Delivery service is good and arrives well packaged.
Response from The Pets TableJun 12, 2026
Hi Brandi,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The Pets Table Team
AM
Anne M.
I’m sure the food is good quality
I’m sure the food is good quality, but my little princess won’t give it the time of day. She turns her nose up and trots away.
Response from The Pets TableJun 8, 2026
Hi Anne,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The PetsTable Team
EC
EVELYN C.
Pets Table Customer Service & Website - 0%
UPDATE: The Pets Table agreed to a 50% refund, not credit, of a what they charged me to compensate for a website malfunction that resulted in shipping too much food. I called customer service twice and emailed three times, before posting a negative review. I received an email in response to the review. After a couple of exchanges, a refund was processed. I appreciate their consideration. Three stars = it shouldn't have been that difficult to receive compensation for a malfunctioning website issue.
There are three different ways to order Pets Table food - 100% (full meal), 70% (mixed), and 50% (topper).
My intial order was for the 100% "full meal" type. However, the amount of food received was too much. I went into the website to change the delivery date to give me time to use up the order AND reduce the food order to 50% "topper" type within the first couple days following the delivery.
As requested, the second order was delayed correctly, but the meal type remained at 100% and the food amount more than doubled! I called customer service to explain I received too much food. It was then I learned my meal change request to 50% was not reflected in my account? It still showed 100% full meal type! Once again, I went back into the website and attempted to change to 50% "topper", but the page returned an error telling me "there was an issue updating recipes". (This did not appear the first time I tried to change my order.) I tried again and received the error. It took three attempts before correctly recording my selection.
My order was delivered incorrectly because Pets Table's website malfunctioned. When I explained this to customer care via phone, they pretended as if I hadn't mentioned the website malfunction. When I emailed three times, including screenshots of error, the response didn't address the reason for my message??? Pets Table "customer care" denied my refund request twice via phone and twice via email. I won't be reaching out to them anymore, but I will be posting and sharing my story.
My senior pug will be 17-year old in September. He's already transitioned to this food. I won't jeopardize his health by switching foods again because I'm frustrated with PT non-existent customer service. Farmers Dog might cost a little more, but at least their website ordering system works properly.
Pets Table customer service = ZERO PERCENT.
Response from The Pets TableJun 1, 2026
Hi Evelyn,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Pets Table community!
Warm regards,
The Pets Table Team
EB
Ernie B.
Good food. Overpriced.
The food seems to be of good quality. The however, is over priced.
Response from The Pets TableApr 3, 2026
Hi Ernie,
Thank you for your review! It is feedback like yours that helps us grow and improve. We’re glad to hear that you find the quality of our food to be good, and we also understand your concerns about pricing.
We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. Your input is incredibly valuable to us, and we appreciate you taking the time to share your experience.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table
MB
Melinda B.
My girl loves her added food
My girl loves her added food. We use as a topper. First shipment packages were more oz's tho. Unsure why package size changed.
Response from The Pets TableMar 18, 2026
Hi Melinda,
Thank you for your review! It is feedback like yours that helps us grow and improve! We understand that you noticed the package size of your added food changed from your first shipment, and we completely understand how that could be frustrating. We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future.
We appreciate you taking the time to share your experience and for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
YY
YYCMom
My pet really likes the food but…
My pet really likes the food but the portions seemed excessively small and he was hungry all the time. Food would run out before the next shipment would arrive or the shipment would be delayed. Finally I cancelled and just started ordering on demand from Walmart.
Response from The Pets TableFeb 3, 2026
Hi there,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with portion sizes being too small and delivery timing issues, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
