The Pets TableReviews of thepetstable.com

The shorted me dry food on my first box. I called all they can do is refund me what I need is food for my dog. They have nothing in place for emergencies. Don’t use them if you want reliable substance for your beloved fur baby

Signed up for 3 dogs (standard poodles). Did the two week trial and next order was delivered. We did a 3 week transition but into 4 weeks of the food all 3 dogs have had excessive diarrhea and gastrointestinal issues. Vet advised to stop the food. Customer service is poor. When you call no one can help and even though they have a money back guarantee they refuse to refund. We spent over $800 dollars not to be able to use the food.

My furbaby won’t eat it. I was using the trial. I cancelled the subscription and they processed the order the same day. When I saw I had an order sitting on my doorstep I called to send it back and remind them I had cancelled. They said I couldn’t get my money back and had to keep the food. So angry! I have $100 in food that my girl won’t eat!!! Tabitha the representative said there was nothing I could do. This was the air dried food and they can’t take it back.

I had a subscription for my dog max. I contacted them because the container that is available during the initial box can not be replaced even though the lid never closed because it was faulty. So rather than replace the company chose to lose a client.

Sent the wrong recipe for both of my dogs. Their system recommends something; I changed that recommendation. Although I answered that they have a chicken allergy, they suggested to feed the chicken meal plan. I changed it to beef and got chicken. Their answer: it was in the system. Well....no, it wasn't as I changed it....

I was asked by The Pets Table to update/edit my review. Since ever word is true I will gladly update and make it even clearer. What they wanted me to say is that they gave me a refund for the junk they sent. They did that so thank you, but that was only after my review went live. They suggested I change my rate score. That I can not do. I spoke with them on the phone right after I tossed everything in the box. They could have, should had, offered that refund at that time. But at least they did it. Now, here are my issues. My box was delivered late and I received no notice it would be late, but okay, I can live with that. The box was delivered damaged. I can live with that as well. They say you get a nice container for the food. It was way too small. When I spoke to the them on the phone, I was told, "We know that." I suggest you get to a store and get some containers that fit or don't tell me you are sending one. This shows me their lack of care and makes me wonder what else is wrong here. I am feeding dogs here and that is of the utmost importance. I was promised a free sample box of freeze dried to try. There was nothing included, just the food. The food was frozen and that is fine, but it was so overly frozen that I could not get any of the packs apart and I tried. I then noticed a few little holes in 3 of the bags (freezer burn inside, just a little). I thought well it is frozen so if I can just get the bags to separate, maybe I can live with that. I could not get the bags apart and then I thought wait a minute, do these people really care about my dog. I decided they did not and tossed all the product for my dogs safety. It might have been fine, but I don't take a chance and with all the other issues, it was clear they are just not doing this right. I called to cancel. Dealing with the on line process was not easy and besides I wanted them to know how they messed up. Well, they knew they sent the wrong container and made no apologies for it --"We know that.". They said we will send you that freeze dried. I said great, as far as I am concerned I am owed it, but I am cancelling anyway. I was then rudely told I would not get the freeze dried at all. I can't remove my credit card from the site. They wrote to me after and only after they saw my review and said we will do that. It is now almost a month and it is still there. They also sent me a 15$ credit, but it is useless, you have to spend quite a lot to get get free shipping. I wrote/replied to them about this and they said their system just was not set up to send the one item. I know, go into the system, get in contact with me and ask what I want and send it or don't make promises you can't keep. These people are the worst. I am trying other brands. The Farmer's Dog is reliable and I have the right sized box, can separate the packages, it arrives on time and is not in a crushed box. I have also ordered frozen raw food and it came as promised. This is not hard. I don't believe that The Pet's Table cares at all. They just care to get good reviews. I can't do that. But again, thanks for the refund. It was truly the least you could do.

Pet's table dog food has been very disappointing choice for my golden doodle, consistently causing him diarrhea and upset stomach after each small meal. Despite attempting to return an unopened box of the product, the company refused to accept it, this experience has let me very dissatisfied and concerned about the quality of the product and customer service of Pet's Table dog food

I purchased the small bag of dog food with their deal for first time buyers. My dog didn’t like it and then got sick. When i saw they billed me for a large bag of dog food which shockingly cost $233.44 i called to cancel. I had not received the food. They would not give me a refund. They would not allow me to return the item for a refund if it arrived in the next few days. Their website states that there is a 30 Day money back guarantee. I don’t see that to be the case.