The Pets TableReviews of thepetstable.com

I was looking for a healthier diet for my dog and saw ads for The Pets Table. I ordered the trial package and was looking forward to getting what I hoped would be a new healthy eating plan for my dog. I received notifications from Fedex to let me know when my order would be delivered and it arrived exactly on time. The first thing I noticed when I opened the box was that nothing was cold! It was supposed to be packed in dry ice but it had apparently completely melted. My husband checked the temperature and the wet food was reading 77 degrees. I was concerned about feeding the unrefrigerated food to our dog, so I called customer service immediately. I explained the problem to the first person who answered the phone. After talking to him, he put me on hold while he talked to someone else about the problem. While on hold, we were disconnected. I called back and had to go through the whole situation again with another person. He also put me on hold, but did come back on the line. He apologized for the problem and said Fedex delivered the order a day late. He said he could give us a $40 credit for the food that had gone bad. I told him I didn't want a credit. I wanted the food that was supposed to have been delivered. All I had that was edible was the dry food but not the wet food to go with it. He said they couldn't do anything about that. All they could do was give me the credit. Since this was our first order, I told him that sine we had no way of knowing if future orders would be received in the same condition, and they would not replace the food that was lost, that I wanted to cancel the account. I was very disappointed that a company that had so many good reviews would expect a customer to be satisfied receiving food that wasn't edible. The man told me himself not to feed it to our dog since it had gotten warm. I expected him to say that they would replace the food, but all he offered was a credit. So, my experience with The Pets Table was not a good one and I would not recommend it to anyone else.

Oh my goodness… what a horrible horrible experience! I tried several times to adjust the frequency of shipments based on what my dog was eating. They wouldn’t allow it. I tried and tried to go up the chain of representatives explaining that my dog (on vet’s suggestion) eats other food in addition to the freeze dried option I order to help with her gums/teeth. In doing this, she doesn’t eat as much as they send per month. I needed to scale back delivery to every 6weeks. Impossible I was told. They have lost a $260 per month order because they can’t adjust their delivery. Ridiculous!! And to top it off - rude! Too many other options to be treated this way. My cats get a monthly food delivery and it’s hassle free. I’m switching today! Beware and RUN RUN RUN from this company

I had a disappointing experience with The Pets Table, and unfortunately, I can't recommend purchasing from them. There were significant issues with both the quantity of food and the quality of customer service. Firstly, I encountered discrepancies in the quantity of food provided. Despite having two dogs with similar weights but different dietary needs, I received identical amounts of food for both. What's worse, the heavier dog's portion was inexplicably priced $40 higher, suggesting a pricing structure based on weight that wasn't reflected in the actual quantity of food provided. It felt misleading and unfair. Additionally, the amount of food delivered fell short of what was promised. Both dogs were on a dry food plan, each requiring 3/4 cup (6oz) per day. However, I consistently received 168oz for an 8-week supply when basic math indicated I should have received 180oz. This discrepancy meant I was shorted food for both deliveries. Attempting to address these issues with customer service only added to the frustration. The representatives seemed ill-equipped to handle my concerns and only offered to refund the overcharge without adequately addressing the shortage. In fact, they abruptly ended the call after issuing the refund, forcing me to initiate another call to rectify the remaining problem (still not having enough food for my dogs...). When I called back, they FINALLY issued a refund for the food I was shorted. Despite my dogs enjoying the food, the overall experience with The Pets Table was tainted by inefficiency and poor service.

I ordered the food and quickly found my dog was allergic to the food once completely transitioned from his old food. They made it painful to discuss the issue with the safety team and then after many phone calls and discussion they did refund the original order. I asked to discontinue further shipments. Now they’ve charged me $230.13 for a new order that I did not wish to continue. And now I’ll have to look back and see how many times I’ve been billed for items I did not order. Not a real company, they can’t keep simple things straight.

An important footnote to my experience. The Pets Table has reached out to me and issued a refund to cover my loss. My faith in their customer service is restored. I thank them for that. My 95 year old mother tried this for her very picky pup. He would not eat it after the first 2 days, in spite of repeated tries. Okay, thats him. When she called to cancel she was told it was beyond the "cut off date" and it would be shipped anyway. Our understanding was we would be billed for another 2 weeks. The credit card was billed $158.83 for 8 weeks of food she could not use. The pet's table refused to make any allowance for this. I would never do business with them.

I contacted an agent on line because there one number was not in service. I asked them to cancel my order . The agent said he spoke to his superior and they could not cancel since is was already sent out. I said please send me a return label when I get so I can return it, said that they could not do that. I never received any message about it being shipped out to my emails. I just notice this morning that it had a pending charge on my credit card. I now have contacted the credit card company for a dispute, I also asked to have my account be cancelled and the agent said he asked his supervisor and are not sure if they are doing that. Is this a way to run a company? I will not do business with them again.

The food is fine my Dog loves it which is great where they fail is customer service they have no way to add bags of food to your order. They have no way to correct an order if missing food you just go without. They can’t use credits if you are on any kind of promotional deal basically they can’t do anything to satisfy customers needs

I have been trying to cancel this/subscription My dog can’t eat it because she has too few teeth and doesn’t like it. I was told I had to go to laptop or other computer to cancel it but I don’t have one and no one told me that was a requirement to cancel. you to purchase way to much