The Pets TableReviews of thepetstable.com

Terrible customer service. I was missing 2 weeks worth of food in my most recent delivery. When I complained they told me they could not replace the food because there were “no local vendors” and offered 25 dollars credit. What a joke. I had to complain more only to get it increased to 88 dollars credit which still did not cover the missing food. I canceled our subscription after being loyal customers for a year.

I was a previous customer with Hello Fresh which is affiliated with the pets table. I was satisfied with that service but not with the pets table. I ordered a two week trial after seeing positive things on the website. Our dog turned his nose up at the freeze dried food after several attempts at feeding even with the suggestion of soaking the food in broth to soften it. My husband called to get a refund or an exchange for a different flavor and was told no refunds even though it clearly said on the website 100% money back guarantee. He canceled the service and now we are stuck with this food that our dog will not eat. The company needs to look at Chewy on how to treat customers because their service is terrible. Their responses to bad reviews are all scripted and look like they were generated by a computer and not a person.

Customer here for over a year. DO NOT use this company, if you EVER have a problem, they DO NOT have any concern or customer service values. They have NO contact email. Only chat or phone and only within certain hours. They DO NOT send "upcoming shipment" emails. I had an email from paypal that 236.00 had come out for an autopay. But I had nothing from The Pet's Table. This was on a Sunday night after their hours of contact. I tried to message that night on facebook (they still have NOT read that, days later) and then I called them as soon as I could Monday morning and explained that needed my order cancelled as my dog was on a veterinary rx diet and did not need it, and that I had no use for the food. I asked them to please help me either cancel it or could I return it if it ships and not even open it.... they said they do not offer returns or refunds. They told me that they could NOT stop the order. Explain to me, how today (tuesday) I got a shipping email, so that it will be delivered on Thursday and yet hours after they took my payment and it had not even been packaged, and was not even processing....that they could not stop it? I can tell you why. Because they are lazy and they run a poor service to their customers. They literally have ZERO customer service. As long as you have NO problems ever, you will never have an issue with them. But if you do...you are completely screwed. I have reported them to paypal as The Pet's Table DID NOT contact me that the payment was being taken or I would have stopped it. They are offering no resolve. They basically were like we can't do anything to help you, as a customer. For that reason, I cancelled my account and I will warn everyone, to be careful and go somewhere else that offers customer service. Completely disgusted with The Pet's Table.

My dog did not like this food, I did not know when I ordered the 2 week free trial that I was signing up for automatic shipments therefore I got another months worth of food, when I tried to call the company every time I dialed it wouldn't even ring it would just hang up

I looked at the website, in order to check prices and food you have to set up an account. I DID NOT submit order but see a charge on my card for 198.00. I called, they said it can not be canceled orders are automatic with an account. Asked to speak to supervisor, was told they will tell me the same thing. Disputing it with my credit card, hopefully they will be more helpful. The Pets table is a scam, how can they charge me if I never ordered it

Extremely deceptive prices!!!! I have 2 dogs and was paying nearly $350 every 3 weeks, however the amount I was getting charged was NOT reflective of the cost per meal that was clearly listed on my plan. Based on my dogs’ plans, I was getting charged double for EACH dog every 3 weeks. When I called customer service they were extremely unhelpful and tried to tell me I was getting confused with the initial promo, but that was not the case. Another representative said the reason was due to the caloric needs of my dog, but the price of each packet was BASED ON my dogs needs. I asked why the discrepancy in price and why I am getting charged double and they said “ I cannot give you that information”. Then I asked, okay so what am I actually getting charged for each meal and I got hit with the “ I can’t give you that information” line again…. Excuse me, what?? You can’t give me information on the product that I am purchasing?? The one agent actually hung up the phone. I am simply trying to understand why my dogs‘ food is listed at one price and then my credit card charges double. I canceled both my dogs’ subscriptions and will be going to spend my hard worked money elsewhere.

I have been using Pets Table for a few months for 2 dogs - $350/month. There have been repeat issues with order discrepancies. I called customer service this last time because one order was $229 for 256oz and the other order was $247 for 248oz. Less money for more food and more money for less food?? No where on their website can you find the physical count of bags or the amount of ounces that you are paying for, just a period of time. He confirmed that what was in my box is exactly what I was suppose to receive, except it was 24oz short from my prior orders - but the price was the same. Customer service stated there has not been any changes in the recipe or calories so I asked him to explain why would I pay more money for less food compared to the other order that cost less money. Please make it make sense. He put me on hold several times and finally came back with the response that he couldn’t get ahold of anyone to figure out what happened but because I received exactly what the packing slip stated that the order was correct. Both dogs are eating the same recipe so if something would have changed in feeding requirements, wouldn’t it have changed for both dogs?? It appears that this has been an issue for other customers, as well. The lack of transparency in what you are actually paying for on top of repeat order discrepancies and poor customer service is why I’ll find another dog food company to spend my $350/month with.

Im a new customer. First shipment arrived. Not what I ordered in the two week trial. ALL chicken and green beans! I have 3 small dogs. I ordered beef and turkey fresh food! I already have plenty of chicken and rice I already feed my dogs. I DONT NEED MORE CHICKEN! Another order of the same stuff Is to arrive in a few days. I want to change this but they wont verbally take change orders on the phone.. CUSTOMER SERVICE IS IMPOSSIBLE. THE PEOPLE ARE NICE BUT NOT HELPFUL AT ALL! I cant seem to log back in to change the next order on line. HELP!