The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table reviews

Showing 208 reviews with 1 star · Clear filters

Vilija P.
Oct 21, 2024
I didn't get a tracking number
I didn't get a tracking number, I don't know where my dog's food is and when exactly I will get it. When I received the food it was already spoiled. Very bad customer service.
Response from The Pets TableOct 22, 2024
Hi Vilija! We are so sorry to learn that you did not get a tracking number for your order! Please know, this is not the experience we want for you and we are here to work with our couriers to fix any issues that may arise in transit! While we understand that hiccups can happen we hope the following order arrives promptly so you can enjoy every meal! We will forward this feedback to our logistics teams and partners, but we would like to hear more. A member of our team will be reaching out via email to discuss your experience.
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Wendy H.
Oct 17, 2024
Shorted the amount of food
I received 2 boxes and both were short on the amount of food that I was supposed to get. The 1st box was supposed to last for 14 days and they sent me food for 8 days. The 2nd box just came and was supposed to last for 21 days and there was only 12 days worth of food. I asked if they could just send me the missing food and they don't do that they only give refunds. What am I supposed to feed my dog for 9 days? My dog seemed to like the food ok but I can't keep switching foods for her nor do I want to deal with this on every delivery. I think they need to re-think their customer service policies.
Response from The Pets TableOct 18, 2024
Hi Wendy! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Pets Table!
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Adriana H.
Oct 15, 2024
Very disappointing experience with…
Very disappointing experience with Pets Table. The overall service was shockingly unprofessional. We still on our two week trail and already charged for three more weeks. Called and requested a refund since we still not sure if our dog will eat full meal of their food. The customer service rep was unresponsive and dismissive making the whole process incredibly frustrating. I expected better from them and would not recommend Pets Table to anyone who values reliable service and customer support. Totally refused to honor the refund.
Response from The Pets TableOct 15, 2024
Hi Adriana! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order and the customer care team, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Pets Table!
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Susan
Oct 14, 2024
Customer Service is absolutely horrible.
Customer service is absolutely horrible. They do not care about the customer. I have had an issue with more than half of my deliveries. Each time, I contacted The Pets Table and got no where. I sent a letter to the company and never received a response. This morning I received a purchase notification from my credit card, once again my order was incorrect. I immediately called The Pets Table to have my order corrected. Once again, they did nothing. After sending a letter and receiving no response, I was still giving them one more opportunity, not to screw up. Only because I did not want to change my dogs food again. Today was definitely their last chance. Their service is horrible. I plan on selecting another company for my dogs. A company that actually cares about the animals and the customer. It is obvious The Pets Table does not care about animals or the customer, they care about their profit. It is a shame.
Response from The Pets TableOct 15, 2024
Hi Susan! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order and the lack of response to your communication, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Pets Table!
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Minnie
Oct 11, 2024
Customer Beware
Since I have Hello Fresh....I wanted to try the Pets Table for my little guy! Did the intro, wasn't happy with the feeding instructions or the really messy bags...but I wanted to see how he liked it!! He did....but I don't. The cost moving forward for 8 weeks was almost 200.00....come on...that's insane! The worst part is the lack of customer service (over seas)...reading from a script, can't answer anything....complete mess and order takers. HORRIBLE
Response from The Pets TableOct 14, 2024
Hi Minnie! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order and our customer care team, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Pets Table!
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cling
Oct 11, 2024
DONT EVEN TRY!!!
First of all, DO NOT even try their so called "50% OFF promotion". This is how they get you. After the first month trial, they increase the cost by 3x so I made sure I canceled my subscription in time. The second month, i saw another charge of $199 and when i called to question them, they said its has already been shipped and there is no way to send it back. Then third month, I saw another charge for $199 which by the way, I specifically said I dont want it anymore and they need to make sure my subscription is canceled and they rest assured that it is canceled and I wont get charged. So far they scammed me twice now. I will call again to cancel and lets see if there will be a third time around.
Response from The Pets TableOct 14, 2024
Hi Cling! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the promotion, the cost of the service and canceling, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of Pets Table!
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Silvia B.
Oct 4, 2024
I have in my first order the…
I have in my first order the chicken/sweet potato & beef/ berry Just discovered that my dog like the chicken better than the beef I can't seem to be able to contact anyone to tell me how to change my orders to just the chicken/ seet potato Silvia
Response from The Pets TableOct 8, 2024
Hi Silvia! Thank you for sharing your experience with us! We’re glad to hear that your dog enjoyed the chicken and sweet potato meal. While we are sorry to learn about the difficulties you've encountered when reaching out to our customer care team, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Pets Table!
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Valerie M.
Oct 3, 2024
Order fulfillment issues
My dog loves the food. The fresh beef is very greasy though. It leaves a film on my metal measuring cup.The air dried chicken recipe is a hit. The reason for the very low rating is that I’ve not once received the proper amount of food. I run out of food at the start of week two. I’m left to find something different to feed my dog while I await the next shipment. This has happened three times in a row, over six weeks. I’ve exchanged messages with customer service on each of those occasions and have received a refund after two of those interactions, along with an apology. I’m then shorted on a subsequent order, so I finally just canceled my subscription.
Response from The Pets TableOct 4, 2024
Hi Valerie! We are thrilled to hear that your dog loves the food! However, we are truly sorry to learn about the issues you've encountered with your order! Thanks so much for your review! It is feedback like yours that helps us grow and improve! We want you to know our chefs are creating new and different meals regularly and improving old favorites! Our teams receive your feedback and take it into account as they develop or improve meals. A member of our team will be reaching out to you via email to discuss your experience.
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