Lan C.
A Nightmare Experience
I’m a new customer and was supposed to get 50% off my first order, but not only did I not receive the discount, my dogs never got to try their products because nothing ever arrived. Here’s the frustrating timeline: First Order: Spent nearly an hour with a rep who placed and then canceled my order. They gave me a credit for my next order, promising it would be applied. Second Order: They charged me in full. After speaking to two reps, I was refunded, and they took out my credit again, promising I’d still get my order. Delivery Day: No response, no tracking, nothing. When I reached out, a rep flat-out denied ever issuing the credit, was belligerent, and entirely unhelpful. Despite multiple promises and hours of back-and-forth, no order ever came in. Not only did I waste my time and energy, but my dogs missed out entirely. For context, I’ve tried other pet food brands like Nom Nom, Ollie, and Farmer’s Dog, and I have never experienced anything even remotely close to this level of chaos and incompetence. Those brands were professional, straightforward, and delivered on their promises without any drama. The customer service at Pets Table is horrendous—rep after rep gave me conflicting information and failed to follow through on anything. I will never go back and will warn all my dog-loving friends and family to steer clear of this brand. Save yourself the frustration—Pets Table is not worth it.
Response from The Pets TableDec 31, 2024
Hi Lan! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experiences, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table!