The Pets Table is a personalized pet food service designed to keep pets healthy and their parents happy. Our recipes are developed with veterinarians and made from wholesome ingredients that humans trust. We offer both fresh recipes (shipped frozen) and gently air-dried recipes, both of which support dog’s gut health & immunity, contribute to a shiny coat, and promote an overall active lifestyle. We’re a company founded by dog owners, and we have a true love for our furry friends!
The Pets Table (thepetstable.com) has 3,007 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Also known as
thepetstable.com
Website
thepetstable.com
Category
Pet Stores
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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For the price it was a bit much but that's what you pay for premium dog food. I was okay with that.
Went to try it cheaply with the trial which claimed I would get a scoop and scraper with the first box.
I only got the scoop.
I saw below it said I got a free gift with it. One of the soft chews they had - I didn't remember which but I got excited for that one.
I didn't get that either.
Response from The Pets TableJul 3, 2026
Hi There,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the HelloFresh community!
Warm regards,
The Pets Table Team
SF
Susan F.
The app is very difficult to navigate…
The app is very difficult to navigate especially if you have to make a change. The customer service is all offshore and while very polite tell you the problem is fixed when it is not which ends with cancelled orders and no food and no communication to the effect. Customer service specialist gave me credit for my trouble but the order was cancelled by the "system" which they cannot override so no food again. My dog is very picky and loves the product but has gone days without eating (his choice) while I waited for an order that wasn't coming. Product is available on Amazon so will be going that route in the future.
Response from The Pets TableJun 1, 2026
Hi Susan,
Thank you so much for your review! Feedback like yours is invaluable in helping us grow and improve. We're so sorry to hear about your experience didn’t meet expectations. We will forward this feedback to our teams and partners to help guide future improvements.
In the meantime, a member of our team will be reaching out via email to assist you further. Thank you for being such an important part of the Pets Table community!
Warm regards,
The Pets Table Team
RA
Rachel
Extremely Frustrating First Experience
I signed up for The Pets Table expecting a convenient fresh food delivery service for my dog, but unfortunately my experience has been extremely frustrating from start to finish.
My first order was supposed to arrive on April 15, but I never received any shipping confirmation or tracking information. After multiple attempts to contact support, I was eventually told the package was still within the delivery window. The order finally arrived about a week late, opened, sitting in the trash area, and covered in ants, making the food completely unusable.
To their credit, customer service did offer a replacement shipment at no additional cost. However, the replacement process became another issue entirely. I was given a tracking number that remained stuck in “pre-transit” with no updates. I continued following up and was repeatedly told to wait longer due to processing times.
As of May 9, I still have not received the replacement order or any meaningful shipping update.
Throughout this process I remained patient and polite, but after nearly a month of delays, poor communication, and unresolved issues, I’m extremely disappointed with the overall experience, especially for a company shipping fresh pet food where timing matters.
I hope the company improves its fulfillment and communication processes because this was far from a smooth first impression.
Response from The Pets TableMay 11, 2026
Hi Rachel,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your first order arriving late and damaged, followed by significant delays and a lack of updates on your replacement shipment, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future.
In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
Warm regards,
The The Pets Table Team
RS
Roz S.
Yucky slop 🤢…
Firstly let me acknowledge that their customer service is excellent and that is the reason I have given two stars. As far as the food is concerned, I tried switching from Farmer's dog to try this product. My dogs will not eat it for love or money! Personally I don't like handling the food as it feels like slop, 🤢
I purchased the turkey casserole with broccoli and the chicken and green beans. All the other products had either dairy or grains that I do not want to feed my animals, that is not in the farmer's dog. I would never buy this again and if you do you feed Farmer's dog already, stick with it. It might cost a little more but it is way superior.
Response from The Pets TableApr 15, 2026
Hi Roz,
Thank you for your review! It is feedback like yours that helps us grow and improve! We’re truly sorry to hear about your experience with the food, including your dogs refusing to eat the meals and your concerns about the texture and handling of the product. We also understand your feedback regarding ingredient preferences, including dairy and grains, and how this impacted your decision.
We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We really appreciate you taking the time to share your experience, and we’re grateful for your feedback.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
SS
SD S.
Hard Pass
I've been using this for over a year but I canceled my subscription. They keep adding more and more water to reach the advertised weight and you end up with soup and very little actual food. I started having to supplement for my boys with exra food on the days I used The Pet's Table. They also have serious issues with getting you the right order and you have to call in order to change anything because the website is so user unfriendly if you aren't ordering exactly what they want you to.
Response from The Pets TableMar 24, 2026
Hi SD Shelton,
Thank you for your review! It is feedback like yours that helps us grow and improve. While we are sorry to learn of your experience with low product quality due to excess water, insufficient portions, incorrect orders, and website usability issues. We understand we didn’t meet your expectations and would love the chance to make this right for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information—you should receive this request via email.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
TJ
TJ
Was charged for food after cancellation
My dogs love this food. I Particularly the air dried, and I felt good about the quality I was feeding them. The frozen was hit or miss but overall I was satisfied. BUT
The cost is very high for the food. Feeding 3 dogs with this product was too expensive so I cancelled 2 dogs and switched the third to air dried only.
I cancelled (2) and changed (3rd)way in advance of the next scheduled shipment. When the order arrived it was for all 3 dogs. They had switched the one dog to air dried but had reactivated(or not cancelled?) the other two and sent theirs and I was charged. I reached out to customer service and they said that I could not have a refund even if I shipped the food back unopened. No questions or room for exploring what went wrong. Red flag.
They said they cancelled my two dogs (again) but when I looked,only one had been cancelled. I let them know this. Finally both were cancelled.
This seems very deceptive. I really like the food, particularly the air dried but Im likely going to cancel the 3rd dogs subscription because I am concerned this is a practice. I am now aware that I am not alone in this experience.
Im so dissapointed because I was looking forward to feeding the air dried. It seemed very good quality and exactly what I was looking for in a food for my dogs.
This ordering/cancellation process and customer service really soured my experience.
I am happy to pay for quality food but not for what appears to be marketing schemes and dishonest practice.
That overrides any quality claims and undermines trust.
Its too bad.
Response from The Pets TableFeb 26, 2026
Hi TJ,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with order and subscription issues, billing confusion, and trust concerns. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
EF
Ericka F.
very expensive even on this mixed plan
very expensive even on this mixed plan. some issues with delivery
Response from The Pets TableJan 6, 2026
Hi Ericka,
Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the cost of the mixed plan and some delivery issues, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you.
We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
CU
customer
Never got my shipment
Never got my shipment, then didn’t get my shipment again after being told I would get my shipment. Already paid for this weeks ago.
Response from The Pets TableDec 23, 2025
Hi there,
Thank you for your review! It is feedback like yours that helps us grow and improve. While we are sorry to learn of your experience with not receiving your shipment despite multiple delivery attempts and having already paid, we understand we didn’t meet your expectations and would love the opportunity to resolve this matter for you.
We will be forwarding this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further.
Thank you for being the best part of The Pets Table!
Warm regards,
The Pets Table Team
