The Pets TableReviews of thepetstable.com

I ordered The Pet’s Table for my dog. Following the recommendations, I slowly added it to her food. Unfortunately, it gave her diarrhea even though she was getting a small amount. I contacted the company through customer service and they said they did not offer refunds. I asked for all future shipments to be stopped. Here is where the company failed me. The first associate emailed me that the next shipment would be stopped. The next day I saw it was still being processed. I sent multiple emails stating it was suppose to be discontinued. Each email was answered by a different customer service rep who would ask a follow up question but their email was always a “no reply” address so I would have to start all over with a new email by me sent to the general customer service address. Within a day I decided to call the phone number. A very nice customer service rep spoke to me and said it would all be managed, that when I received the package to just “donate it” and that I would be refunded. Also, she stated, I would get a phone call from “their team” to discuss the problems I had with the original emails. NO ONE ever called me and I still got the package and the charge for 140.00!! I had my credit card company dispute it but the Pet’s Table ignored all the evidence I kept, all the emails and the phone call- refused to have the unopened box returned and maintained that their charge was valid. My credit card sided with them. DO NOT USE THIS COMPANY! 10/15/26… Company responded to this review that they would “reach out to me”. Still haven’t heard from them. This is what they do when there is an issue. They promise a resolution and then you never hear from them.

My dog loved the food, but it’s $77 plus shipping coming out to $95/ month. I moved, called them with new address as soon as I had it. Even though they hadn’t shipped it yet it was after their cut-off date. They made no effort to help me. I’m on a fixed income, so there is no paying for it twice in one month. Now it’s 3 weeks till next payday, I got told there is nothing they can do, just another company out for money not pets or people.

I’d give them no stars but that was not an option . Upon ordering the trial box I wanted to confirm that I would still be receiving the trial box I had already been billed for since in my dashboard it showed no deliveries scheduled. I reached out to chat support and the gentleman Josh was too fast and not reading through my ask and cancelled my trial box and then I couldn’t get it resent without reactivating and not at the trial price and then the delivery was now over 3 weeks out …. I tell him again what I needed and he proceeded to deactivate the account so I could do everything all over again . At this point after over an hr of dealing with this I decided I did not want anything to do with a company like this . They had already billed me then couldn’t find the account to refund the money too because Josh from chat support had deactivated my account and I was not doing this again . After 3 calls and being hung up on once I talked to a supervisor who said they have no visibility into this and the payments team would be handling it going forward and he would send me and email today or Monday with a refund update . It was ridiculous and off putting never again and this includes their sister company hello fresh !

I am very disappointed with my experience with Pet’s Table.My dog is allergic to chicken, and I specifically informed both the customer service about this before placing my order. I was assured that my dog’s food would be changed to beef and that the correct shipment would arrive on a specified date.Unfortunately, not only did the corrected order never arrive, but when I did receive a shipment, it contained chicken products again.Even more frustrating, I was charged repeatedly for boxes that I never received. They had no trace of the food tracker. After multiple unsuccessful attempts to resolve the issue, I eventually had to decline my card to prevent additional charges for products that were not being delivered.When I contacted customer service again to explain that my dog has a chicken allergy, the representative seemed unsure of how to handle the situation and was unable to provide a satisfactory solution.As a pet owner, I rely on a company to take food allergies seriously and to ensure orders are accurate.Between the incorrect food, missing deliveries, repeated charges, and lack of resolution from customer service, my experience has been extremely frustrating.

The customer service team is very unhelpful. Good product but they need to invest way more money into training and hospitality.

I DO NOT RECOMMEND PURCHASING FROM THEM UNLESS YOU CAN AFFORD THE RISK OF LOOSING YOUR MONEY!!!!! (NO RETURN NO REFUND POLICY) I’m very disappointed with there NO RETURN/CREDIT and NO EXCHANGE policy. I recently purchased for the first time from them but my Yorkie developed an allergic and the vet said to discontinue the new food and go back to her previous one and it resolved her allergy rash. I contacted via email to request a credit or refund and they said that unfortunately at this moment they do not refund or credit for purchases. I spend over $100 on food that won’t be used. All pet stores that I purchased from have always accepted a return even if the package was opened and used.

Fresh delivery, gave my dog the pork recipe. First day he threw it up, gave him another portion the next day and within 20 minutes he was vomiting profusely. I wrote to Pets Table and voiced my concern and told them I would mail back the 19 unused boxes. I was told they would look into it, but could not and would not refund my money. I cancelled my subscription and then was sent a questionnaire to fill out. They know the problem, they sent tainted food! They should have refunded my money, I offered to send the remaining order back.

My dog wouldn’t touch the air dried food. I asked for an exchange because she liked the fresh food and was told no. No refunds no exchange. I was told to donate the food. Only one bag was even open. Horrible.