The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table reviews

Showing 208 reviews with 1 star · Clear filters

Kathy L.
Mar 2, 2025
Unhappy with delivery
I was suppose to get my shipment for Pooh on the 28th Feb. I didnt receive it, I called Customer support and was told it would be here on the 1st of March, again I didn't receive it. I will wait and see if I get it today, if not I will cancel my subscription. It would be nice to be able to track my package and get an email if it will be delayed.
Response from The Pets TableMar 3, 2025
Hi Kathy! We are so sorry to learn that your order was not delivered as scheduled! Please know, this is not the experience we want for you and we are here to work with our couriers to fix any issues that may arise in transit! While we understand that hiccups can happen we hope the following order arrives promptly so you can enjoy every meal! We will forward this feedback to our logistics teams and partners, but we would like to hear more. A member of our team will be reaching out via email to discuss your experience.
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Karen E.
Feb 28, 2025
My dog wouldn’t eat any of the 3…
My dog wouldn’t eat any of the 3 varieties dog food. I tried to cancel but the Rep wouldn’t do anything about canceling my first “actual “ shipment . Therefore I’m canceling the entire program. Please cancel it in your end.
Response from The Pets TableFeb 28, 2025
Hi Karen! We're sorry to hear that your pup didn’t enjoy the meals and that your cancellation experience wasn’t as smooth as it should have been! Thank you for the feedback! We are sorry to learn of the frustrating experience you had canceling! This is not at all what we want for you and we would love a chance to turn it around! You can cancel at any time and that can be done through your ‘Account Settings’. A member of our team will be reaching out via email to discuss your experience.
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tom P.
Feb 23, 2025
Please don’t buy this brand they are a…
Please don’t buy this brand they are a scam my dog is so sick!!! Buyer beware
Response from The Pets TableFeb 24, 2025
Hi Tom! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table!
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Jessica
Feb 14, 2025
My dog did not like the food and will…
My dog did not like the food and will not eat it so will be canceling
Response from The Pets TableFeb 18, 2025
Hi Jessica! We’re sorry to hear that your dog didn’t enjoy the food. We know how important it is to find the right fit for your pet, and we appreciate you giving The Pets Table a try. Our teams receive your feedback and take it into account as they develop or improve meals. A member of our team will be reaching out to you via email to discuss your experience.
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Diana D.
Feb 14, 2025
My Dog Didn’t Like Pet Table
I ordered Pet Table for my Pomeranian. I transitioned her from her old food to Pet Table. She didn’t like the Pet Table food. I’d leave it in her bowl longer in hope she’d eat it. I tried feeding her Pet Table for 5 days and she refused to eat it. I had to go back to her old food.
Response from The Pets TableFeb 18, 2025
Hi Diana! Thank you for giving Pet Table a try for your Pomeranian. We’re sorry to hear that she didn’t take to the food, despite your efforts to transition her. Our teams receive your feedback and take it into account as they develop or improve meals. A member of our team will be reaching out to you via email to discuss your experience.
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Judy A.
Feb 14, 2025
I wanna cancel my service with you
I wanna cancel my service with you. My dog got very sick and the vet said she felt that food is not the best for her right now so I have plenty on hand and I’m trying to give her a little with the food. I was giving her so please don’t send anymore. Thank you.
Response from The Pets TableFeb 14, 2025
Hi Judy! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with your dog's health concerns and the need to cancel your service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
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Dee Dee W.
Feb 12, 2025
2 follow ups to my 1 star review
As a follow up to my 1 star review, Pets Table did respond and their opinion was the only thing that could be done was to give me a 50% credit on my next order. In their opinion, that was satisfactory. It was not satisfactory in my opinion. I still would NOT recommend buying from Pets Table. I'm sure there's other competitors who may be more customer friendly. Pets Table followed up with me on 2/12. They did not offer any changes. Pets Table has followed up again and I now have a half order refund. I'm not changing my rating because it's too much effort to deal with these scheisters! I'll just move over to Badlands Ranch. At least they have a 90 day guarantee!!
Response from The Pets TableFeb 12, 2025
Hi Dee Dee W! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the service, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table!
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Jon Gustafson. J.
Feb 11, 2025
Deathly dog farts and corporate greed
I would discourage anyone from feeding your dog this food, I have tried every subscription service you can think of and by far this product gave my dog the worst gas you could think of, I find it hard to believe a fart that smells like death could come from a healthy source of nutrition, not just that. After 4 months of not having there service, they randomly charge me 200 dollars for a box of deathly dog farts and when refunded it took me 3 Times just to get them to start processing it and here I am day 8 and no refund, for a charge that was fraudulently placed on my account. I didn’t want your box of farts 4 months ago, why would I want them 4 months later. Company’s like this, think just because they have your bank information it’s okay to charge it when they please. Can’t even keep money in my account because of company’s like this, it’s fraud 100% and they can try to define it how they want, but the true definition it pretty clear. Thanks for the dog farts and financial burden you have caused pets table
Response from The Pets TableFeb 11, 2025
Hi Jon! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
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