The Pets TableReviews of thepetstable.com

If I could give no stars I would. The customer service even though they were very sweet could not help in any way when we were shorted half of our meals. They said that the meals could be credited but they couldn’t get what I needed for my dog for the 3 weeks to me. I was able to get what I needed on Amazon. I have had NO help from any of the forms that the customer service filled out. No representative from Pet’s Table reached out to try and correct any thing. I am so very disappointed in the service. My pup loved the food but I cannot trust that what I need will be delivered!!!!!

My pup loves the food but the CUSTOMER SERVICE SUCKS!!!!!!! I get too much food and they won't change the auto delivery. The Customer Service people can't help and love to waste time and won't transfer to someone that can help.

Horrible service. I came across the Pets Table on Instagram and decided to give it a try. After getting confirmation for my 2 week trial w/ the promo, I was told my account and order was cancelled and no reason why. I had to reach out to find out why (ad voucher was a scam) and they said the only thing i can do is make a new account under a different email and will still receive the trial box promo. Still did not receive the advertised promo so i reached out again. This time i was told a report has been put in and someone would reach out to me. NO ONE reached out. So a few day after i reached out again after trying with a third new email and still getting nothing. This time she said they would email me in 24-48 hours. Its been DAYS and I have yet to receive anything. This whole issue has been going on for 2 weeks at this point. The customer service sucks and they need to do better with follow ups. Might give farmer’s dog a try at this point. 🤷🏽‍♀️ Just be careful and get ready for the run around multiple times.

Not enough food for every 8 weeks. Staff is nice but, would rather lose a customer than make things right. Didn't send enough bags for eight weeks. Then wouldn't refund or send extra in my next delivery. They won't stay in business long.

My dog did not like the food on a consistent basis. Your customer service with some of the people you have working are horrible to deal with. I told them she didn't like the freeze-dried option they sent and that I was going to try a new one. I just got a delivery that I tried to cancel but they told me it was too late and again they gave the same freeze dry that she doesn't like now I have four big bags and two little bags and my dog won't touch. I'll stick with the farmer's dog at least when I had issues their customer service rectified it and credited me when due. Horrible company I would never deal with them again, especially how I was treated yesterday. I'll donate the full order to my nearest shelter. If I want I'm sure I could get my bank to back charge it's not that hard to do. But I'm not like that it's on them.

My dogs were sick for 3 days after only eating 1/4 of the packet. I do not recommend. I will continue to make them food.

I tried two different recipes. The first was the beef stew with carrots and the second was the salmon and white fish with pumpkin. The beef stew was not appetizing to my dog. It also caused her to scratch uncontrollably the longer she ate it. I then switched to the salmon and white fish. It caused her horrendous flatulence and after 5-6 weeks, she will not eat it unless she is starving and she has begun to scratch again, not as badly but scratching still. I admittedly missed the email that my next order was ready to ship (I feel that the order of salmon and whitefish was calculated incorrectly for my dog. It is now been eight weeks and she has not even gone through half of it.). The day that it was delivered I contacted the company to ask about returning the $160 worth of dog food that my dog would not eat. I admitted that I missed the email that it was going to ship and I was more than willing to pay shipping to send it back as the box had not been opened. They informed me that there was no refund policy and they were extremely rude. I became so frustrated with trying to get help. I even called and spoke to several different people and they were all extremely rude. I regret mine from this company. I feel their products are overpriced. I’m willing to pay for a good quality food if my dog enjoys it and has a good response to it. However, they sent me too much and the fact that they will not refund. My money is extremely frustrating. Beware, I would not recommend this company for the sake of your dog, enjoying their meals and for their refusal to provide any customer service

Dog started refusing to eat the food. I just received an order with several bags of air dried unopened food and they refuse to return them.