The Pets TableReviews of thepetstable.com

In my welcome package I received a container with a cracked lid. Customer service said they didn't have any extra containers to replace it. When I defrosted the food the packaging was ripped at the corners on both ends and also in the middle. It was leaking everywhere. Although my dog loved the "fresh" food, it was extremely messy to deal with. I'm sure there's something better for me and my dog.

My order for the fresh food was only one day late but it was thawed and room temperature. I called them and they would replace the food but it would be two weeks. Now what in the heck is your dog suppose to do for two weeks? That's real convenient to be forced to run to a store and buy a food your dog is not adapted to! This was the first and last time I will order from this company. You would think they would prepare their boxes with enough dry ice to last much longer, I mean this day and age, shipping is always late. The Pets Table is a joke.

While the product offerings appear to be good, the experience of working with this company leaves much to be desired. Representatives are expected to sell pet delivery services at events by signing up pet owners on the spot. Compensation is entirely commission-based. It’s possible to work an entire weekend without earning any income. If potential customers decide at a later date to subscribe, they do not receive payment, even though representatives promote/provide extensive information to potential customers. Representatives are not provided with essential materials such as information brochures or Logo cards for customers who wish to consider the service later. There is also a noticeable lack of transparency regarding crucial information regarding product information, event schedules, travel arrangements, ect. This information is received last minute making it difficult for representatives to make arrangements for their family and/or pets. Bonus structure is based on top sales, which is given is given to the same representatives weekly as they are always scheduled for the busiest events. Given that the company is owned by Hello Fresh, one might expect a similar commitment to the well-being of its representatives as it shows to its customers. Unfortunately, that does not appear to be the case. Based on my experience, I cannot recommend supporting this organization.

Upon receiving our starter box for our dog, Tilly, every bad of the air dried food was crumbled. There was approximately 2 servings of food I could serve to our dog, the rest was crumbs and useless. I reached out to customer service who responded right away, promising to ship a replacement box with priority. I had not received this so I had to reach out a second time, they reassured me the replacement box was on the way. I contacted The Pets Table a third time after never receiving the replacement box AND being charged for the next 6 weeks worth of food. I was again reassured that they would ship out the replacement starter box but after asking, was told my account would be refunded the new charges and no further charges would occur as they would place my account on hold until we received the replacement and could decide if we wanted to continue the service. Literally two days later I woke up with a notification from my bank that ANOTHER charge was taken from my account despite never even receving the replacement starter box that had now been promised me 3 seperate times. Finally I had to contact customer service again, this time I demanded that my bank be refunded all monies thus far and to cancel my subscription for good. I was fed BS saying that I could not have been promised the above because once they reversed the charges the first time, that cancelled the original starter box. The rep actually tried to sell me their services again saying that if money was a concern, they could stretch out the shipments further apart. I told them in no uncertain way would I ever want to have any services with them as this was unbelievably disappointing to have to contact a company four times in less than 3 weeks due to a terrible product and terrible service. The rep was uncaring, seemed aloof to the obvious and basically thanked me for allowing him to help me and included a line that I could restart my subscription at any time, despite me being very vocal about my concerns. Be advised, if you have any issues with the Pets Table you will likely end up with disappointment.

I tried Farmers Dog and should have stuck them. You basically get what you pay for. They missed a package of food to begin with and would only refund or do a credit. They wouldn’t just send the one food package that was missing. Each package of food barely has enough for 3 meals. Plastic container that came with it was so cheap that it broke in route. Could have gotten a better container from the $1 store. Anyways, wouldn’t even give them one star if I could have. Well definitely go back to Farmers.

BUYER BEWARE….never order from this company, but got charged from going in and changing passwords. Customer service said it reactivated my account. So they send out an order that wasn’t ever generated. UNBELIEVABLE!!!!!!!!

I was sent the wrong order was told I would receive replacement in 4 to 5 days. Three weeks later nothing. Called several times over that period and was told it was overlooked. I cancelled service in April and received e-mails as though I never cancelled. Informed Pets Table to not draft my account. Just got another order in June that I was charged for. Working with bank to recover funds and potentially seek legal action. Avoid these scam artist at all cost.

Absolutely horrible experience. This company is built on deceptive auto-subscription practices. I ordered a trial, canceled immediately, and still got charged $159 for a product I did not order. To make matters worse, they sent me 20 packs of frozen dog food after I had already canceled. Their excuse? “The computer” processed it automatically. No accountability, no customer service support, and no ethics. Do not fall for the trial offer. It’s a trap, and you’ll be stuck fighting charges for products you didn’t request. Total scam.