The Pets TableThe Pets Table is a personalized pet food service designed to keep pets healthy and their parents happy. Our recipes are developed with veterinarians and made from wholesome ingredients that humans trust. We offer both fresh recipes (shipped frozen) and gently air-dried recipes, both of which support dog’s gut health & immunity, contribute to a shiny coat, and promote an overall active lifestyle. We’re a company founded by dog owners, and we have a true love for our furry friends!
The Pets Table (thepetstable.com) has 3,007 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Denise C.
Yes it great my dog loves it and it didn’t smell bad like some other brands of pet food. Very healthy so it seems. My dog loves it
Response from The Pets TableJun 28, 2024
Hi Denise! Thank you for your review! It is feedback like yours that helps us grow and improve! We appreciate you taking the time to rate us! Thank you for being the best part of The Pets Table!
Donna D.
My dog which is a six year old rescue, a doodle well she really liked the chicken dinner when I first got if and now she barely will eat it. I don’t know what I should do. Suggestions?
Response from The Pets TableJun 17, 2024
Hi Donna Day! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the decreased interest your dog has shown in the chicken dinner, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
Marlene C.
Well my dog just loves your blueberry beef air dried kibble. The chicken sweet potato not so much, and he loves sweet potato on its own. The sweet potato version is very dry and has a lot of crumbles in the bag versus the beef version very moist and stays in big chunks. I do have a compliant on the fresh food it’s not very appealing nor smells like something I would eat, since it technically fresh human grade food. It sweats a lot of water type liquid, possibly residual frost from freezing process but it does not make it palatable and that is for all three varieties. My dog does not like it all, unfortunately he prefers your competition farmers turkey dinner.
Response from The Pets TableMay 17, 2024
Hi Marlene Chavez! We are so sorry to learn about your experience with the meals in your box! Please know, that this is not the experience we want for you and we are here to work with our quality department! We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be contacting you shortly to discuss this matter with you.
L H.
4/11/2024 - UPDATE: We received the second 2-week trial order. The Pets Table also issued a refund for this order. I placed a 2-week "Mixed Plan" trial order for each dog. I placed my order on Apr 2, 2024. Delivery was to have been on Apr. 4, 2024. On Apr 5 I logged into my account to check the shipping status. It showed my order had been delivered. I called The Pets Table customer service number to inquire. I was given a UPS tracking number and told "delivery was attempted" on Apr 4. As I work from my home office, I know that was incorrect. In tracking the order on the UPS website, I saw that delivery was attempted to some address in Mission, TX. I live over 500 miles north of Mission. I asked for and received a full refund for that order. I asked the customer service manager I spoke with to close my account completely and refund the price I paid for the next order I scheduled to arrive on Apr. 10. I was told that the order had already been prepared a refund was impossible. TLDR...The Pets Table screwed up my shipping address. Refunded for order #1. Order #2 refund denied b/c "it has already been prepared". I have zero confidence order #2 will arrive. I canceled my subscription.
Response from The Pets TableApr 9, 2024
Hi L Hersh! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the order not being delivered to the right location and not being able to receive a refund for the unexpected second box, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. Thank you for being the best part of The Pets Table!
Richard S.
My dogs love their food, but the feeding instruction contain errors. You may have to do the math yourself. My Staffordshire terrier is supposed to have 700 calories a day, but the instruction are to feed 1/2 packet of fresh food and 3/4 cup of air dried food. This works out to 1050 calories a day. The correct amount is 1/4 packet of fresh food.
Response from The Pets TableApr 1, 2024
Hi Richard Soard! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the confusion caused by the feeding instructions provided, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be contacting you to discuss the matter further. Thank you for being the best part of The Pets Table!
Meg S.
Things are OK. The only thing that I have an issue is the container that they sent the lid will not stay shut. Not sure why.
Response from The Pets TableMar 8, 2024
Hi Meg Smith! We are so sorry to learn about your experience with the packaging of the meals in your order! Please know, that this is not the experience we want for you and we are here to work with our quality department! We will forward this feedback to our teams and partners, but we would like to hear more. A member of our team will be contacting you shortly to discuss this matter with you.
Bob P.
So my two chihuahuas normally eat twice a day, since we switched to The Pet Table they are only eating once a day and leave their food in the dish, so I'm not sure if they don't like the food or it fills them up so fast.
Kimberly M.
Presentation was nice but my dogs only ate it once . They lost interest quickly
Response from The Pets TableFeb 23, 2024
Hello Kimberly! Thank you so much for taking the time to share your experience with us and our community. We are happy that you enjoyed the presentation of the meals, but sad to learn that your pups don't seem interested in enjoying them. We would love to learn more about your experience, so someone from our team will be reaching out to you to gather some more feedback. Thank you for being the best part of The Pets Table!
