Jackie
Order at your own risk
Order at your own risk. I finally decided to try pet food delivery. I decided on Pet's Table. They like the other companies had a 50% off 2 week order. If my dog liked it I would continue. I ordered on 7/23. The only notification I received was it would be delivered 7/24. Well no delivery or notification why delayed. I sent an email to company. Still no word or delivery on 7/25. I called Pet's Table and spoke with Christa. She checked on it and said it should be delivered that day by 8pm and to keep my phone open as she would call at 8pm to see if delivered. She also gave me FedEx tracking #. Well, no delivery and no call from Christa. I sent another email on 7/26 after checking FedEx site which stated it was in Davenport, Fl since 1217 am 7/24! I cancelled subscription at least until this was resolved. FedEx opened a "ticket" on it for me. I checked tracking # a couple times a day up to 7/28. Still no movement of package. On 7/28 I called Pet's Table to let them know I have yet to receive any responses from emails to them and no movement of package which contains fresh food. I spoke with Angel. She said she sees I cancelled and I said yes I did due to total lack of communication from customer support and clearly not following up with FedEx. Angel said they refunded my payment on 7/26 which I had requested. If I wanted I could "place another order but it would be full price"!. So you order, you pay, you wait, & no delivery or responses from emails and they don't call when promised. You cancel which I think most people would and the way to resolve horrible customer service and no delivery is order again but full price. It appears the delivery problem would be on FedEx but the total lack of response and lack of communication is squarely on Pet's Table. And customer is punished for all this by losing intro price. I said no thanks. So be aware if you do have a problem they are no help. Update:Today is 7/29. Still no delivery. FedEx tracking still shows package in Davenport, Fl since 1218am 7/24. No updates. TRUSTPILOT sent email asking me to add more info for Pets Table. I left a very lengthy review hitting on every problem. Don’t really know what more can be added. My review is 100% true and factual. Update 7/31. I had gotten a message from FedEx that package which was supposed to be delivered 7/24 was in Tampa to be delivered by 4:15. Well no delivery so I called FedEx . They dumped contents because they were spoiled! It was a mix of fresh and dry food. So clearly dry ice doesn’t last from 7/23 to 7/31. Pets Table stated I can order again but at full price. That’s their answer to me never receiving my order or any responses to my emails. You lose your promo special. Really great PR. What an awful experience Oh yeah! Warm regards Pets Table
Response from The Pets TableJul 29, 2025
Hi Jackie, Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with the delayed delivery, lack of communication and follow-up from our team, and the loss of your introductory offer. We understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table! Warm regards, The Pets Table Team