The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table Reviews | Read Customer Reviews of thepetstable.com

The Pets Table reviews

Showing 127 reviews with 3 stars · Clear filters

Thomas P.
Sep 7, 2024
Our dog (puppy) does not favor the Wet…
Our dog (puppy) does not favor the Wet Food! She consumes the Air Dried mixed in with Dr, Marty Freeze Dried. I tried to change my order but your site did not allow. I plan on cancelling all future orders and sticking with Dr. Marty.
Response from The Pets TableSep 9, 2024
Hi Thomas! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn that your puppy isn’t enjoying the wet food and that you had trouble updating your order on our site, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Pets Table.
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Susan J.
Sep 5, 2024
She loved the chicken and sweet potato…
She loved the chicken and sweet potato recipe but it was hard when I got stuck with two big bags of beef with berries that she won’t eat.
Response from The Pets TableSep 6, 2024
Hi Susan! We are really glad to hear that your pet loved the chicken and sweet potato recipe! Thanks so much for your review! It is feedback like yours that helps us grow and improve! Our teams receive your feedback and take it into account as they develop or improve meals. A member of our team will be reaching out to you via email to discuss your experience.
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Martha C.
Sep 5, 2024
Just got a picket pup. He picked at his food, I thought this brand would be better.
Just got a pick
Response from The Pets TableSep 6, 2024
Hi Martha! We understand how challenging it can be to find the right food for a picky pup! Thanks so much for your review! It is feedback like yours that helps us grow and improve! Our teams receive your feedback and take it into account as they develop or improve meals. A member of our team will be reaching out to you via email to discuss your experience.
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Matt W.
Aug 30, 2024
Really good but very expensive
My Dogs love this food. They can not get enough of it and my older dog Charlie gets so much energy from it. But it is just too expensive for me. I was sorry to make the call and cancel my orders. It was going to cost me a little over 400 every 5 weeks
Response from The Pets TableAug 30, 2024
Hi Matt! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with having to cancel your orders due to the cost of the service, we understand we didn’t meet your expectations. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of Pets Table.
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Cindy R.
Aug 5, 2024
Need someone in customer service who…
Need someone in customer service who can answer my question and not tell me to follow instructions sent with food. My dogs seem to love the food but I think I made a mistake when ordering (or someone else who packed it may have made a mistake). I have two dogs. The boxes for two weeks worth almost fill one of my fridge’s freezers. I have a 19 pound maltipoo and a 15 pound morkie. Dogs go for walk in morning and shorter walk in evening. Packs received were approx 8 and 12 inches long. Told me to feed maltipoo one and a half packs and morkie one pack each day (in two meals). Looks like enough for a German shepherd. Would love some simple instructions for dogs my size - maybe in cups? Ounces? I have chicken and beef - fresh. I immediately cancelled the order because of cost but they do like it and I will consider reordering if I can figure this out.
Response from The Pets TableAug 7, 2024
Hi Cindy! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experiences, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to you via email to discuss the matter further. Thank you for being the best part of The Pets Table!
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Kelly B.
Aug 2, 2024
GI Issues for Weeks
It took my dog a really long time to get used to the food and she had accidents in the house for a couple weeks even though we followed the transition instructions. It makes me wonder what additives are in the food.
Response from The Pets TableAug 2, 2024
Hi Kelly! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn about your experience with the transition difficulties and concerns about the additives, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table!
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Holly McKay B.
Jul 19, 2024
Pup loves taste but delivery/customer support need work
Our pup Chewy a Yorkie mix (8years old) loves both the dried and wet food. After losing a dog at age 6 to cancer we decided to try leaving dried food behind and try Pets Table. Our first trial order arrived, the box was smashed and the product was defrosted. The storage container that it came with for storing the wet food was smashed (unusable) as well. I called support and received a verbal apology but was told there was nothing that could be done when I asked for a new storage container. Order number 2 arrived in the same condition. Box smashed and wet food was almost completely defrosted. Our little guys loves it, but we may try others if it continues to arrive in this condition. It’s costly and it’s not safe when the wet food is sitting out in our Florida heat in that condition.
Response from The Pets TableJul 19, 2024
Hi Holly! Thank you for your review! It is feedback like yours that helps us grow and improve! While we are sorry to learn of your experience with both of your orders arrived with smashed boxes and defrosted wet food, we understand we didn’t meet your expectations and would love to get a chance to resolve this matter for you. We will forward this feedback to our teams and partners so that this information can be used when making changes and improvements in the future. In the meantime, someone from our team will be reaching out to request additional information. You should receive this request via email. Thank you for being the best part of The Pets Table!
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Denise
Jun 29, 2024
My dog loves all new food at first
My dog loves all new food at first, but bores easily and then won't eat it. He did this with the fresh food, but still seems to like the air dried food for now. I wish you had a pork flavor, as he can't have poultry, which only leaves beef. I also wish you could ship in smaller quantities, as it takes up a lot of freezer space. Not saving much money over the Farmers Dog we were feeding.
Response from The Pets TableJul 1, 2024
Hi Denise! Thank you for your review! It is feedback like yours that helps us grow and improve! We will pass this information on to our teams in hopes that it can be used when making changes and improvements in the future. We appreciate you taking the time to rate us! Thank you for being the best part of The Pets Table!
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