PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 7, 2025

Hi Jane, We're sorry for the frustration this has caused — that’s absolutely not the experience we want for anyone. Just to clarify, we don’t enroll customers into a subscription without their knowledge — all subscription options are selected at checkout. That said, we completely understand how this may feel if the process wasn’t clear, and we’re here to help make it right. So we can locate the account and assist further, could you please share the order ID? In the meantime, feel free to reach out directly to our team at [email protected]— that’s our working and monitored support email. We’re happy to get this resolved for you as soon as possible. Warm regards, PetLab Co.

Response from PetLabCo.May 6, 2025

Hi Catherine, We're sincerely sorry for the inconvenience caused by the recurring billing issue. We appreciate your feedback and are working hard to improve our customer account portal and ensure a smooth customer experience. We value your loyalty and are sorry to hear you've had to cancel your subscription. We hope you’ll consider being part of our community again. Kind regards, PetLab Co.

Response from PetLabCo.May 6, 2025

Hi Tanya, We understand your frustration with the order update process. We strive to provide a seamless experience for our customers, and we're disappointed to hear that you've encountered difficulties. A member of our team will get in touch with you to assist you with this. Thank you for your patience! Kind regards, PetLab Co.

Response from PetLabCo.May 5, 2025

Hi Sarah, We're sorry to hear your dog had this experience. We take great pride in our products by meticulously selecting ingredients to ensure the highest quality for our customers' pets. We would like to learn more about your dog's experience. Could you please share your order ID with us? Thank you, and we look forward to addressing this for you. All the best, PetLab Co.

Response from PetLabCo.May 4, 2025

Hello Jinkyung, We're sorry to hear you've been having difficulty with the customer account portal. We understand how frustrating it can be. You can try using a different internet browser, as it can be a browser issue. We'd like to look into this for you. Can you please share with us your order ID? Once we have this information, we'll be able to check what went wrong and find a solution for you right away. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 2, 2025

Hi Kelsey, We understand your frustration and are sorry for the inconvenience you've experienced. We're committed to resolving this issue for you. To better understand the situation and assist you further, could you please provide your order ID? We appreciate your patience as we work towards a resolution. Kind regards, PetLab Co.

Response from PetLabCo.May 2, 2025

Hi Leonardo, Thank you for your review. We're sorry for any inconvenience caused. We'd be happy to assist you with your subscription cancellation. A member of our team will reach out to you to assist you with this. Thank you for your patience. All the best, PetLab Co.

Response from PetLabCo.May 2, 2025

Hi Karri Ann, We're sorry to hear the Probiotic Chews did not provide the benefits you were hoping for. Just a reminder that it can take up to 3 months for supplements to show their best potential benefits. We're here to help you with your subscriptions. Could you please share your order ID with us? Kind regards, PetLab Co.