PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 11, 2025

Hello Sean, We sincerely apologize for the repeated delivery issues you've experienced. As a valued customer, you deserve reliable service, and we completely understand how frustrating this must be. We haven’t changed couriers recently, but clearly, something isn’t working as it should. We want to make sure this gets resolved for you immediately. Would you kindly share with us your order details? Once we have this information, we'll be able to look into this further and find out what went wrong with the delivery. We really appreciate your continued trust and support. Best regards, PetLab Co.

Response from PetLabCo.May 11, 2025

Hi Lisa, We're sorry that you've had this experience. We understand how frustrating it can be when this happens. Please know that we will work with you to get this matter resolved. Kindly share your order details so that we can take a look at your account and figure out what happened. Thanks so much for your patience and understanding. Best regards, PetLab Co.

Response from PetLabCo.May 11, 2025

Hi Deborah, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. We'd like to look more into your concern and get it addressed for you. Kindly share with us your order ID. Once we have this information, we'll make sure to get this sorted for you right away. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Randy, We're sorry for any confusion caused. To clarify, we wouldn’t enroll you in a subscription without your agreement. As long as you selected one-time purchase, there shouldn’t be any recurring charges. Could you send over your order ID so we can take a closer look? Best regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Robert, We're sorry for the frustration this has caused. Once a subscription is canceled and you’ve received a confirmation of the cancellation, there shouldn’t be any further charges or shipments. We definitely want to get to the bottom of this for you. Could you please share the order ID? We'll take a closer look and make sure everything is resolved for you right away. Kind regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Aleksandra, We're sorry to hear about the trouble you've experienced — we completely understand how frustrating this must be, especially when both you and your pup enjoy the products. We truly appreciate you bringing this to our attention, and we want to make sure we get this sorted out for you right away. Could you please share your order ID? Kind regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Pamela. We're sorry you've had such a difficult time trying to unsubscribe — that’s absolutely not the experience we want for our customers. You can cancel your subscription at any time through our Customer Account Portal. A member of our team will be reaching out directly to assist with your cancellation. Thank you for your patience, and again, we're sorry for the inconvenience. Best regards, PetLab Co.

Response from PetLabCo.May 9, 2025

Hi Wendy, We're sorry about your experience. We truly appreciate you reaching out and giving us the opportunity to make things right. Could you please share your order ID? We’ll take a closer look and assist you with this as soon as possible. Looking forward to resolving this for you. Kind regards, PetLab Co.