We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
PetLabCo, thepetlabco.com
Website
thepetlabco.com
Category
Pet Stores
Location
New York, New York
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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I have tried many many products and this is the only product that has helped my dog with his scratching.
Response from PetLabCo.Aug 28, 2020
Hi Mary,
We're very pleased to hear that our chews are working amazingly well for your fur baby after trying a lot of other products before! Thanks for your review! :) We hope to serve you more in the future!❤️
Best Wishes,
Petlab Co.
DM
Dalia M.
It's a great company but it's difficult…
It's a great company but it's difficult to communicate over the phone.
Response from PetLabCo.Aug 28, 2020
Hi Dalia,
Thanks for sharing your experience with us. We strive to provide world-class service and regret you experienced anything less. Rest assured that improvements are being implemented and we will continue to strive and serve you better.❤️
Best Wishes,
Petlab Co.
BG
Brenda G.
Too good to be true???…
I thought the joint supplement was too goo to be true but I sent for the supplements anyway. I have a 12 yr old Shitzu and an 11 year old Labradoodle(rescue) both were beginning to show signs of slowing down. Our Shitzu could no longer jump up on the couch without assistance and well, our rescue Ladradoodle was just unsteady on his back legs. Tried the supplement for a month and we now have different dogs. Gracie jumps on the couch and Beau jumps and runs like he is a youngster. I am overjoyed by this product. I even referred my best friend to give this product a try. She has a larger dog that became a tripod after a terrible accident.
Response from PetLabCo.Aug 28, 2020
Hi Brenda,
Amazing! 🥰 We're so glad that your fur babies are back to their active selves again! :) We really love to hear such stories and we're really glad that you've shared this with us. Looking forward to hearing more from you! These results warm our hearts!❤️
Best Wishes,
Petlab Co.
LR
Laura R.
Good things... and some room for improvement!
Well, at first the anti-itch chews seemed to help decrease Saoirsa's (sue-sha) itching for about a week or so. But, she is still having problems with itchy feet and still licking them too often.
For now, we are continuing to give them to her, in hopes that it will build up enough to really make a profound difference. She has been on them around three months, of the top of my head without checking. She loves em.
The first and second order was only $71.43. I was, evidently, not charged tax for some reason and it was exactly the price I was quoted to be charged.
The next orders the price went up and when I asked about it, I was told that it went up due to the tax being charged, although, the site still quotes the price for the three pack as being the lower one. Ok, it is what it is and I don't expect a vendor to eat the tax on what I buy.
The only real issue I have is that 1) It seems like I can't be given an exact date that you will tap my credit card on future orders. And 2) that my card is charged NOT WHEN THE ORDER SHIPS... but just any old time prior to the order shipping.
I live paycheck to paycheck, so knowing WHEN an auto payment is going to hit my bank account is rather important to ME. I don't go around "bouncing" checks or having an auto pay denied... that is simply NOT something I do. But, not knowing when this charge will hit the account makes it a challenge.
And honestly, I am not used to a company charging me for something that has NOT yet shipped out. Even the company I work for we NEVER tap a credit card until, we are cutting their fabric and wrapping it up to ship THAT DAY. (We sell high end fabrics and other related goods to designers and upholstery companies "in the trade" only.)
Being in Customer Service, I totally understand if you are having a hard time securing product during these weird times we are all living under at this moment in time. WE are having challenges getting goods in, due to the mills having been closed for three to four months and even open now, not being allowed to bring ALL of their workers back in to do the work. I get it!
But, we STILL do not charge any customer's credit card UNTIL the moment we cut their order, it then goes to be wrapped and on a cart to be loaded onto the UPS truck THAT AFTERNOON for shipment. Our company rule is simply... DO NOT play with someone's money, until you are going to "hand over" their STUFF.
This being said, YOUR Customer Service folks have all been very nice, friendly and I believe have done their best to answer my questions to the best of their abilities.
Response from PetLabCo.Aug 28, 2020
Hi Laura,
Thanks a lot for leaving us a review. We will be using your feedback to improve our process and services. Your comments are greatly appreciated, and we value your business :) Enjoy your day and we look forward to working with you again in the future!❤️
Best Wishes,
Petlab Co.
2M
22kane M.
Expensive for me.
After 60 chews, my 14 year Bloodhound itchiness has lessen some but not enough to continue the regimen. IAW with guidelines, my dog needs 3 chews a day which equates to 10 days per jar. At $120 a month, (even on Amazon), and a RX diet dog food, we cannot sustain her regimen on a retirement income. I'm also afraid that eventually these chews will be ineffective, just like other treatments. We've sacrificed a lot for her, and always will while she's with us
Response from PetLabCo.Aug 26, 2020
Hi 22kane Morse,
We're happy to hear that our chews have been of great help to your pup! :) We definitely understand your concern regarding the price, and we can assure you we work tirelessly every day to keep our prices as low as possible. However, we firmly believe that the benefits of this product outweigh the costs. ❤️
Best Wishes,
Petlab Co.
SD
Steve D.
Awesome Customer Service!
I love the product and the Awesome customer service I received after some difficulty placing an order.
Thank You!
Response from PetLabCo.Nov 20, 2020
Hi Steve,
Thank you for leaving us a review. We are glad that you find our service admirable, and our products excellent! :) Trust that with Petlab you will always get what you paid for and more. Enjoy your day and we look forward to working with you again in the future!❤️
Best Wishes,
Petlab Co.
MC
Mason C.
At Last . . . Itch Relief!!!
Itch Relief tabs have Significantly Reduced my 9-yr old Std. Schnauzers itching issue that I've fought for at least 5 yrs. I've also started using them w/a golden doodle with similar success - although her itch was less than my Schnauzer's. Definitely recommend giving it a try.
Response from PetLabCo.Aug 25, 2020
Hi Mason,
We're glad that of all the products you've tried before, it's us who gained your trust :) We love to hear about them getting better! Please keep us updated, hearing your success stories makes our work so worthwhile!❤️
Best Wishes,
Petlab Co.
BB
Brenda B.
My do of 16 years had a skin problem gave her a hole container of the itch relief tablet's they didn't help at all and then she died .
My dog of 16 years had a skin problem gave her a hole container of the itch relief tablet's and they didn't help her at all then after finishing the container of tablet's she died.
Response from PetLabCo.Aug 23, 2020
Hi Brenda,
We are deeply sorry to hear about the loss of your friend and pet :( We pride ourselves on ensuring our products are made to the highest standards, but we understand that they do not always have the desired effect for every pet. Still, we are grateful to you for the opportunity to help your precious fur baby. We hope that comfort and peace may come to you and may fond memories of your beloved pet warm your heart always.
-Petlab Co.