PetLabCo.We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
PetLabCo. (thepetlabco.com) has 13,463 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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KATHRYN B.
I want to stop my subscription, and they keep sending it and charging me!
Response from PetLabCo.May 14, 2025
Hi Kathryn, We're so sorry to hear you had this experience. We understand how frustrating it can be to receive unwanted orders and would like to look into this for you. Someone from our team will reach out to you through email to help address this concern. Thank you! Best regards, PetLab Co.
mark C.
I have tried 2 different items on my three dogs over a period of several months with no results. The item descriptions sound great, but no results as listed on package. I know each dog is different and unique, but no change or improvement was experienced.
Response from PetLabCo.May 14, 2025
Hi Mark, We're sorry to hear that you haven’t seen the results you were hoping for. Each dog is unique and what works for one may not work for all. We do have an alternative product that may be better suited to your pup's needs, and we'd love the opportunity to help find the right fit. Please don’t hesitate to reach out to us at [email protected]. All the best, PetLab Co.
Code
My dog passed away Saturday and I’m try to cancel my orders and you site just pushes me to the end of page. What is that all about?
Response from PetLabCo.May 14, 2025
Hi Kris, We are deeply sorry to hear about the loss of your beloved pet. From all of us at PetLab Co., please accept our deepest condolences to you and your family at this time. We'll have someone from our team reach out to you through email to assist with the subscription and get this resolved for you right away. Take care, PetLab Co.
Dave
I’ve tried to cancel my order numerous times and you keep charging me. I’m done with this
Response from PetLabCo.May 14, 2025
Hi Dave, We're sorry to hear you had this experience. We understand how frustrating it can be and would like to check this for you. Someone from our team will reach out to you through email to help address this concern. Thank you! Best regards, PetLab Co.
AMY Q.
You charge my account 2 time. I've been calling you I was on hold more then 1 hour on the phone. So I would like to my money back and I need to return your product.
Response from PetLabCo.May 13, 2025
Hi Amy, We appreciate your understanding and are sorry for any confusion and difficulty you've experienced. Recently, we've been receiving a significantly higher number of calls, resulting in extended wait times for our customers. It appears you have placed two orders for the same product. One of our team members will contact you soon to help resolve this. Thank you for your continued patience. All the best, PetLab Co.
Williamson
i do not want to receive this product again. thank you
Response from PetLabCo.May 13, 2025
Hi there, We understand that you wish to cancel your subscription. A member of our customer experience team will get in touch with you to assist you with this. Thank you for your patience. Kind regards, PetLab Co.
Melanie Marie S.
I ordered allergy medication for my dog because her allergies are horrible. I got express shipping and FedEx estimated it'd be arriving this Saturday! So 5 days when they promised 1-2 days. So I cancelled my subscription online but can't seem to cancel the order itself. I call customer support and have been on hold for 48 minutes ! Don't shop here if you're in a hurry or want good service!
Response from PetLabCo.May 13, 2025
Hi Melanie, We're sorry for the frustration with the delayed delivery and difficulty canceling your order. We strive to provide accurate delivery estimates and efficient customer service, and we're sorry for falling short in this instance. We’d like to look into this further to understand what happened. Could you please share your order ID so we can assist you? Kind regards, PetLab Co.
Cristiana A.
Nuca sele quita la Picason a mi perro
Response from PetLabCo.May 13, 2025
Hola Cristiana, Lamentamos sinceramente que los Probiotic Chews no hayan funcionado como esperaba. Sabemos lo importante que es encontrar el producto adecuado para su perrito, y agradecemos que se haya tomado el tiempo de compartir su experiencia. Estaremos encantados de ofrecerle una alternativa que pueda funcionar mejor para su peludo. Si desea probarla, con gusto le ayudaremos con ello. No dude en comunicarse con nosotros; estaremos felices de encontrar la mejor manera de asistirle. Estamos aquí para apoyarle a usted y a su mascota en cada paso del camino. Con nuestros mejores deseos, PetLab Co.
