PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 15, 2025

Hi Brooke, We're sincerely sorry for the frustration you've experienced. While we aim to provide outstanding support, we sometimes experience high call volumes that can increase wait times. It is also important to remember that you need to complete the signup process to gain access to your account. We are committed to resolving this for you. One of our team members will reach out to you as soon as possible. We appreciate your patience. Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Angie, We understand your disappointment in not seeing the results you expected. Please remember that it may take up to three months of consistent daily use of the supplements to fully experience their potential benefits. We encourage you to continue daily usage so your dog can enjoy the full advantages. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Cheri, We're sorry to hear about the trouble you had with our website and the delay in getting through to our phone support. We strive to provide a seamless and user-friendly experience, and we're disappointed to hear that you've encountered difficulties. We’d love to make this right. One of our customer experience team members will reach out to you to assist you with this. Your patience is appreciated! Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Jason, We are truly sorry for your loss and are sorry for the inconvenience. We just wanted you to know that you are in our thoughts. We will be reaching out to you and ensure that your cancellation request is processed promptly. Thank you for your patience. Take care, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Joan, We're sorry to hear about the trouble you’ve had getting in touch with us. It’s never the experience we want for our customers. A member of our Customer Experience Team has responded to your email and has gone ahead and adjusted your upcoming auto-ship order for the Dental Formula as requested. We truly appreciate your kind words about the product itself, and we’re here to make sure the service matches that same standard moving forward. If there’s anything else you need or if you have any questions, please don’t hesitate to reach out. We’re happy to help. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Joan, We're sorry to hear you haven't received your most recent order yet. We are looking into this matter for you. A member of our team will reach out to you to assist you with this. Thank you for your patience. Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Errol, We're sorry to hear that your pups are still experiencing issues after using the product for almost two years. Every dog is unique, and sometimes it may take trying a different approach to find what works best for their specific needs. If you're open to it, we’d love to help find an alternative that may be a better fit for your pups. Please feel free to reach out to us at [email protected] — our team would be more than happy to assist you further. Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Patrick, We're sorry for the confusion caused. It is important to remember that you need to complete the signup process to gain access to your subscription. We'll look into this further for you. A member of our team will be reaching out to you as soon as possible. We appreciate your patience. Warm regards, PetLab Co.