PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 15, 2025

Hi Victoria, We’re sorry the product did not provide the same benefits as it did for others. We strive to provide products that meet our customers' needs; however, we understand that every dog is unique. A member of our customer experience team will reach out to you to assist you with this. We greatly appreciate your business. Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Robert, We appreciate you taking the time to leave a review, and we're sorry to hear your dog hasn't seen the results you were hoping for. Each pup is unique, and what works well for one may not work the same for another. If you're open to it, we’d love to explore alternative supplements with you. Just send us a message at [email protected] and we’ll take it from there! Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi there, We're sorry for any confusion caused. As long as a one-time purchase is selected, you won’t be placed on a subscription. Additionally, we haven't received any communication from you regarding a cancellation. We're looking into this matter to ensure your subscription is canceled. We appreciate your patience as we work to resolve this issue. Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Robyn, We're sorry for your loss and for the difficulty in canceling your subscriptions. We're here to support you during this difficult time. We value your loyalty and appreciate your feedback. We will be reaching out to you to ensure your subscriptions are canceled. Thank you for your patience. Take care, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Michael, We're sorry for any confusion caused. We send a reminder email 3 days before each subscription charge with a link to your account, where you can cancel anytime. You can also access the account portal through our website for any changes to your subscription. Additionally, our "Contact Us" page lists our contact information if you'd like to ask for assistance. We'll reach out to you to assist you with this. We appreciate your patience! Best regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Janet, We're sorry for any confusion caused. Our records indicate that there have been no cancellation actions taken in your customer account portal, and since your payment method has expired, you haven’t been billed recently. We will contact you directly to clarify this matter. Thank you for your understanding! All the best, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Ricky, We're sorry to hear that your dog isn't enjoying the chew. Try incorporating peanut butter or wrapping the chew in cheese, giving it with plain yogurt or their favorite meat, or placing it on top of their preferred food or treat. Remember to consider any sensitivities your dog may have before trying new approaches. One of our team members will assist you further with this. Thank you for bringing this to our attention. Warm regards, PetLab Co.

Response from PetLabCo.May 15, 2025

Hi Erika, Thank you for sharing your experience with us. We're sorry to hear you're not seeing the expected results with our product. Since every dog can respond differently, sometimes a different product may be more beneficial. If you’re interested, we’d be happy to help find a more suitable option. You can reach us anytime at [email protected] — we’re always here to help! Kind regards, PetLab Co.