Jim G.
I can no longer trust this company
I can no longer trust this company but it’s not because of the product. The company no longer respects their customers enough to send my purchase to me in a reliable manner. They use a third party in addition to US Mail and this adds 3 to 5 days for my shipments. Current shipment is bouncing between St Paul and Minneapolis and it’s not getting to me. I let the company know a few months back but they didn’t take me seriously so my only recourse is to end business with them. update: the company asked for a reference number but they don’t had reference numbers. I am in communication, they are very arrogant in telling me I’m wrong that using an additional company in addition to using U.S. mail adds days to my delivery. I don’t like a third party holding or moving my U.S. mail. It makes my packages late. Listen to the customer.
Response from PetLabCo.May 18, 2025
Hi Jim, We're sorry to hear you had this experience. We understand your frustration with the recent delays in your shipment. We value your business and strive to provide a seamless experience for all our customers and are committed to addressing any concerns regarding shipping and delivery. We appreciate you bringing this issue to our attention and will investigate further. To help us look into this, could you please share your order details? Once we have this information, we'll be able to find out what happened and work on a solution. Thank you! Best regards, PetLab Co.