PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.May 21, 2025

Hi Regenia, We're sorry to hear about the difficulties you’ve experienced in getting support. Due to the high volume of calls and messages received, our response times are taking longer than usual, but we’re committed to addressing your concerns as soon as possible. We appreciate your patience and understanding on this matter. Our records show that this has been resolved by our Customer Experience Team. Don't hesitate to contact us again at [email protected] should you need further assistance. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi K.K. and Dogs, Thank you for your feedback. We understand you no longer need the Anal Gland Support. Our records show that this has been resolved by our Customer Experience Team. Your subscription has been canceled, and no further orders will be processed. Don't hesitate to contact us at [email protected] should you need further assistance. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi Penny, We're sorry to hear that canceling your subscription has been a frustrating process. We want to ensure that managing your account is as straightforward as possible, and your feedback is important in helping us improve. We checked and can confirm you successfully canceled your subscription. You may contact us at [email protected] should you need further assistance. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 21, 2025

Hi Charlotte, Thanks for your feedback! We're sorry to hear you encountered problems with the schedule of your autoship orders. We're checking this for you. Please expect an email from our Customer Experience Team regarding your subscriptions and delivery frequency. Thank you! Best regards, PetLab Co.

Response from PetLabCo.May 20, 2025

Hi Tonia, We're sorry to hear that the product fell short of your expectations. Each dog is unique, and it may require a different approach to achieve the desired results. If you're interested, our team would be happy to assist you in finding a better option. Feel free to reach out at [email protected]. All the best, PetLab Co.

Response from PetLabCo.May 20, 2025

Hi Tamara, We understand your request to cancel all your future orders. A member of our customer experience team will be in touch shortly to help you with this process. Thank you for your understanding. Kind regards, PetLab Co.

Response from PetLabCo.May 20, 2025

Hi there, We're sorry for the frustrating experience you’ve had, from the long hold time to the trouble updating your payment information. One of our customer experience team members will be reaching out to you as soon as possible to address this matter and help you with this. We truly appreciate your patience as we walk through this issue. Kind regards, PetLab Co.

Response from PetLabCo.May 19, 2025

Hi there, We totally understand your frustration. It's disappointing to hear that you haven't received the replacement jar yet, and we are so sorry for the inconvenience this has caused. We value your feedback and will be sure to share it with our team to improve our packaging and delivery processes. In the meantime, a member of our team will reach out to you to assist you with your replacement package. Thank you for your patience. Warm regards, PetLab Co.