PetLabCo.Reviews of thepetlabco.com

Response from PetLabCo.Oct 15, 2019

Hi Anne, thank you so much for your feedback! We completely understand your frustration, and we're constantly working hard to improve our customer experience. It's feedback like yours that helps us improve as a company! In fact, our team has been working on a new account management system to make for easier subscription and order amendments - so keep an eye out for an announcement! :) At the mean time, if there is anything you need help with, please do not hesitate to get in touch with us at [email protected], or call +1 941-217-1456, and a member of our customer service team will be more than happy to provide you with further assistance!

Response from PetLabCo.Oct 15, 2019

Hi Kimberly! :) Thank you for your kind words about the product. Glad you think the Joint Health Chews are great! About the cost -- These chews have been priced based on the quality of ingredients. Without explaining our finances, we simply couldn't reduce the price further (these are already currently available on discount). To mitigate against risk, we do offer a full 90 day money back guarantee because we know that this wouldn't be worth the cost if they didn't work! Should you have any more issues, you can always reach out to us via our Facebook page or our CS hotline: +1 941-217-1456. Cheers!

Response from PetLabCo.Oct 15, 2019

Hi Rhonda! We're sorry to hear about the delay, but we're glad you finally got it. Please keep us updated on how your pup is getting on with the product :)

Response from PetLabCo.Oct 23, 2019

Hi Mike, thanks for the feedback! I believe the product you are referring to is our Dental Formula. Though the need to take care of oral health is important to both our pets and humans, however, the ingredients and formulation used to create the product varies significantly. Dental Formula is formulated specifically to address the oral health issues and needs of dogs and cats, which is why we also advise customers not to use the product on any other animals. Should you have any more issues or questions, you can always reach out to us via our Facebook page or our CS hotline: +1 941-217-1456. Cheers!

Response from PetLabCo.Oct 23, 2019

Hi Angie, thank you for the feedback! Upon checking this subscription issue was already addressed three months ago. Nevertheless, we thank you for taking the time to communicate to us why our services didn't meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible. Speaking of issue, I see that you have a concern regarding a delay in your October 17 order. No worries, a customer service representative will reach out to you via email to provide the status of your order and the date of its delivery. Should you have any more issues, you can always reach out to us via our Facebook page or our CS hotline: +1 941-217-1456. Cheers!